Support Specialist

Our Company

Explore how you can contribute at AmeriLife.

For over 50 years, AmeriLife has been a leader in the development, marketing and distribution of annuity, life and health insurance solutions for those planning for and living in retirement.

Associates get satisfaction from knowing they provide agents, marketers and carrier partners the support needed to succeed in a rapidly evolving industry.

Job Summary

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide employee, executive, and retirement benefit solutions in addition to administrative services, through our affiliates, Benefits Direct, Blue Chip Benefits, Taylor & Sons Insurance Agency, and National Insurance Marketing Brokers, LLC (NIMBL). Our customized plan solutions, engaging employee communication and enrollment services, leading-edge platform for group billing, eligibility management, and pre-tax account administration help increase competitiveness, reduce costs, and streamline the administration of benefits programs.
The Support Specialist delivers technical and development support for the TurnKey Enrollment platform and related systems, supporting tasks associated with the setup and maintenance of employer-sponsored insurance benefit plans. Responsibilities include client implementation and onboarding, building benefit plans, custom reports, and EDI data files. Additional duties include providing implementation assistance, data entry and testing on new clients/changes to existing clients being added into the enrollment and billing platforms. The Support Specialist position requires skills in multiple aspects of data including entry, analysis, reconfiguration, and data management. This individual must be analytical, detail oriented and extremely organized in order to provide a high level of customer satisfaction to both internal teams and external clients. The Support Specialist is also required to prioritize and manage multiple projects simultaneously so that both internal teams and external clients are highly satisfied. Effective communication and meeting expected deadlines across all projects required.

Job Description

Duties

• Handle multiple projects and recurring tasks at once and comply with deadlines.
• Setup or renew enrollment site cases.
• Gather requirements, instructions and build custom reporting, EDI files and custom payroll files.
• Implement and monitor recurring incoming client census files.
• Implement and monitor recurring outgoing custom payroll files.
• Maintain accurate file processing schedule.
• Conduct implementation testing and testing fixes.

• Process Error and Results reports received from vendor partners.
• Perform database crosschecks against carrier account structures
• Perform data audit against cross references and system data to confirm accurate data reporting
• Identify discrepancies or fallouts and process JavaScript and/or configuration corrections.
• Complete EDI Setups and Implementations for new EDIs as approved by management.
• Complete COBRA Vendor file builds and implementations.
• Gather, analyze and map carrier account structure and SFTP instructions.         
• Participate in carrier EDI setup calls as requested.
• Communicate AML standard timeline for deliverables.
• Work and Resolve System Team Inquiry and development related tickets as assigned.
• Create custom scripting as needed through enrollment platform user interfacing scripting tool
• Assist with overflow of case build testing when another System Support Specialist is unavailable, including but not limited to, testing all benefit plan designs, eligibility classes and rules

Additional Duties on as need basis:

• Work after hours when needed in order to meet client and/or carrier deadlines
• Offer assistance to teammates when caught up on existing workload.
• Other duties as assigned.

QUALIFICATIONS:

• Familiarity with a variety of insurance industry concepts, practices and procedures, preferred.
• JavaScript or related scripting language knowledge is a plus
• Advanced Excel knowledge is a necessity.
• Data reconciliation skills.
• Strong organizational skills and multi-tasking skills, with an ability to critically examine processes to make improvements in efficiency and quality of service.
• Willingness and aptitude to keep up with emerging technologies.
• Strong verbal and written communication skills.
• Superior analytical reasoning, along with oral communication and phone skills.
• An ability to work independently and as part of a dynamic team.
• Ability to prioritize and manage time efficiently.
• Attention to detail and the ability to work efficiently under deadline pressure is essential.
• Flexibility and adaptability; energetic and self-driven.
• Experience in working with Benefit Enrollment / Benefit Administration Systems is a plus.
• Ability to complete deliverables accurately and timely.

Requires Associates Degree or two or more years of relevant experience

AMERILIFE BENEFITS 

AmeriLife Benefits, a division of AmeriLife Group, LLC, is a national leader in the employee benefits market. We provide voluntary, executive and Medicare benefits and administration services through our business segments of Benefits Direct, Voluntary Insurance Products, LLC (VIP), Blue Chip Benefits, LLC, Taylor & Sons Insurance Agency, LLC, and National Insurance Marketing Brokers, LLC (NIMBL). We partner with leading medical brokers to serve more than 1,000 groups across America with “best-in-breed” products and services, including communication and enrollment, account management, billing, eligibility management and reporting. Our flexible model is designed to meet the individual case needs of small to large groups, while delivering superior customer service. Our brokerage partners and group accounts consistently give us satisfaction ratings that are among the best in the industry. And, together with AmeriLife, an industry leader with 50 years of experience offering insurance and retirement planning solutions, we bring to bear a tremendous team of experts and resources in HR and benefits, communications, legal and technology support.

What AmeriLife Offers

A comprehensive benefits package that includes PTO, medical, dental, vision, retirement savings, disability insurance, and life insurance.

Equal Employment Opportunity Statement

We are an Equal Opportunity Employer and value diversity at all levels of the organization. All employment decisions are made without regard to race, color, religion, creed, sex (including pregnancy, childbirth, breastfeeding, or related medical conditions), sexual orientation, gender identity or expression, age, national origin, ancestry, disability, genetic information, marital status, veteran or military status, or any other protected characteristic under applicable federal, state, or local law. We are committed to providing an inclusive, equitable, and respectful workplace where all employees can thrive.

Americans with Disabilities Act (ADA) Statement

We are committed to full compliance with the Americans with Disabilities Act (ADA) and all applicable state and local disability laws. Reasonable accommodations are available to qualified applicants and employees with disabilities throughout the application and employment process. Requests for accommodation will be handled confidentially. If you require assistance or accommodation during the application process, please contact us at [email protected].

Pay Transparency Statement

We are committed to pay transparency and equity, in accordance with applicable federal, state, and local laws. Compensation for this role will be determined based on skills, qualifications, experience, and market factors. Where required by law, the pay range for this position will be disclosed in the job posting or provided upon request. Additional compensation information, such as benefits, bonuses, and commissions, will be provided as required by law. We do not discriminate or retaliate against employees or applicants for inquiring about, discussing, or disclosing their pay or the pay of another employee or applicant, as protected under applicable law. Pay ranges are available upon request.

Background Screening Statement

Employment offers are contingent upon the successful completion of a background screening, which may include employment verification, education verification, criminal history check, and other job-related inquiries, as permitted by law. All screenings are conducted in accordance with applicable federal, state, and local laws, and information collected will be kept confidential. If any adverse decision is made based on the results, applicants will be notified and given an opportunity to respond.