Support Specialist

Who we are:

Tricentis is a global leader in continuous testing and quality engineering. The Tricentis AI-based, continuous testing portfolio of products provides a new and fundamentally unique way to perform software testing. An approach that is automated, codeless, and intelligently driven by AI. It addresses both agile development and complex enterprise apps, enabling enterprises to accelerate their digital transformation by dramatically increasing software release speed, reducing costs, and improving software quality. 

Widely credited for reinventing software testing for DevOps, cloud, and enterprise applications, Tricentis has been recognized as a leader by all major industry analysts, including Forrester, Gartner, and IDC. We empower innovators to push the boundaries of software testing, fostering a global community of continuous learners who pioneer AI-powered, highly performant, highly secure end-to-end testing tools that accelerate our customers’ time to market including the largest brands in the world.

The Support Specialist will be responsible for providing technical support for our Tricentis catalog with a concentration in our Tricentis Tosca product.

This is a hybrid role (3 days/week in Austin or Atlanta).

Responsibilities:

• Responsible for the technical analysis and processing of requests from all customer segments. 

• Responding to issues, requests and inquiries via self-service cases, live chat, phone and video. 

• Identify & organize cases according to priority and escalate cases to engineers when necessary. 

• Make suggestions and help improve with internal documentation and knowledge base content. 

• Collaborate with customers to deliver a superior customer experience, leveraging effective communication and problem-solving skills to ensure their needs are met with satisfaction. 

Qualifications:

• Have strong analytical, organizational, written, and verbal communication skills. 

• Have a broad spectrum of basic technical knowledge in the areas of databases, programming, network technology. 

• Ability to easily familiarize yourself with complex software applications. 

• Approach problems in an analytical and solution-oriented manner. 

• Proven track record in a strong customer facing support role. 

• Previous experience with QA/automation testing tools is a plus (but not required). 

• English fluency is mandatory, Spanish is nice to have.

Why Tricentis?

Tricentis Core Values: 

At Tricentis, we strive for success while inspiring those around us by knowing what we need to achieve and how we’ll achieve it. Our core values serve as our guiding light to drive our every action and define our ways of working so that we can create and enjoy a successful journey and reach higher heights together.

• Demonstrate Self-Awareness: Own your strengths and limitations.

• Finish What We Start: Do what we say we are going to do.

• Move Fast: Create momentum and efficiency.

• Run Towards Change: Challenge the status quo.

• Serve Our Customers & Communities: Create a positive experience with each interaction.

• Solve Problems Together: We win or lose as one team.

• Think Big & Believe: Set extraordinary goals and believe you can achieve them.

We offer:

• Market competitive salary + success-oriented commission / bonus

• Supportive and engaged leadership team.

• Career path, professional and personal development.

• 401(k) plan, full benefits package available.

• Company-paid Disability and Life Insurance.

• Hybrid work environment.

• Personal and professional development.

• And more!

Tricentis is proud to be an equal opportunity workplace. Qualified applicants will receive consideration for employment without regard to race, color, ethnicity, gender, religious affiliation, age, sexual orientation, socioeconomic status, or physical and mental disability and other statuses protected by law.
Global Sanctions Compliance

We comply with all applicable global sanctions and export control laws. Candidates must not be listed on any government restricted party lists (including OFAC SDN List and U.S. Commerce Department restricted lists) and must certify that their employment would not violate any sanctions or export control regulations. Candidates must notify us of any changes to their status during the application process or subsequent employment.

U.S. Work Authorization:

This role is not eligible for employer-sponsored work visas. Applicants must be authorized to work in the U.S. without current or future sponsorship.