Jobs at Tricentis

Design, deliver, and continuously improve a Support Onboarding & Training program for a SaaS support organization. Create scalable training materials (playbooks, e-learning, assessments, live sessions), define and track metrics, partner with cross-functional teams, and lead additional enablement and ops projects like tooling rollouts, automation, AI agent development, and knowledge management.

Lead identification and delivery of automation and AI-driven improvements across support workflows. Own projects end-to-end—scoping, building, measuring impact, documenting solutions, and iterating. Partner with Support, Product, Engineering, and Data to implement integrations, scheduled/event-driven workflows, and AI tooling to increase efficiency and scalability.

The Customer Growth Solution Architect collaborates with enterprise customers and sales teams to deliver consultative solutions, define product adoption strategies, and influence decision-makers, requiring deep technical expertise in software development and DevOps.

As a Pre-sales Solution Architect, you will lead technical discussions, support the sales cycle, create innovative demos, and build customer relationships while addressing software quality assurance challenges.

Lead technical presales efforts: run discovery with international clients, design demos and solutions, support sales cycles, build relationships with technical stakeholders, create business cases/ROI models, evangelize QA best practices, and own technical wins.

Lead and expand strategic enterprise accounts in the Toronto region; build C-level relationships; close complex multi-stakeholder deals; manage forecasting and pipeline; partner with Pre-Sales, Customer Growth, and Marketing to drive long-term revenue and customer value.

Lead and execute InfoSec program initiatives: roadmap, planning, and delivery across identity, cloud, third-party risk, and security tech. Drive stakeholder engagement, create executive reporting (SLAs/KPIs), manage project lifecycle documentation, host syncs and deep dives, validate workflows, and implement process improvements.

Lead legal and privacy efforts to interpret AI and data regulations (EU AI Act, GDPR, EU Data Act), provide compliance guidance, review contracts and vendor terms, support DPIAs and AI risk assessments, coordinate with Security/IT/Product, and prepare documentation for audits, customer assurance, and regulatory readiness.

The Customer Growth Solution Architect collaborates with enterprise customers, enhancing product adoption and driving strategies for success through technical consulting and integration in DevOps ecosystems.

Sell continuous testing software, engage and educate customers, and collaborate with a team to enhance customer outcomes in a rapidly-growing startup environment.

The Lead Software Engineer will architect and implement AI automation solutions, mentor team members, and lead technical initiatives in an AI Workspace team.

As a Senior Account Director, you will engage customers, expand enterprise accounts, build relationships, mentor team members, and drive software quality improvements.

Serve as the primary post-sale contact to drive product adoption, support time-to-value, manage renewals and expansions, identify upsell opportunities, handle escalations, coordinate cross-functional delivery, and maintain success plans for a portfolio of customers.