Location: Budapest, Hungary (hybrid: Monday, Tuesday, Thursday office days)
Seniority: junior or mid-level
Hours: Full-time
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About Craft
At Craft, we are on a mission to redefine productivity through software. We are building a product that is fun and effortless to use, an application that blends into the background, allowing individuals to focus on their ideas and tasks at hand - as it should be.
Why this role matters
You’ll help us deliver excellent day-to-day support while freeing up the team to focus on education, content, and strategy. This role is perfect if you’re early in your career, curious, and want to grow into more advanced areas like product enablement or automation.
What you’ll do
Provide empathetic, high-quality customer support via email and other channels.
Learn our product inside out and develop troubleshooting skills.
Spot patterns and surface recurring issues to the team.
Document solutions, update help center content, and share insights with Product.
Take ownership of operational tasks (ticket categorization, tagging, reporting).
What we’re looking for
1+ years of support or service experience (or transferable skills).
Excellent written English communication.
Strong organizational skills and attention to detail.
Interest in productivity tools and learning technical systems.
Growth mindset: you’re eager to expand into content, automation, or enablement over time.
Bonus points if you have experience in
Personal productivity methods and apps
Content creation (articles, videos)
AI & automation
User education and enablement programs
Our culture
In our pursuit to turn bold ideas into reality, partnership is crucial. Only together we can turn the impossible into reality, pooling our collective talents to create software that not only meets expectations but sets new standards.
We believe that challenges are gateways to growth, and at Craft, we embrace them. Every obstacle is an opportunity to learn, adapt, and excel. In our constant pursuit of excellence, we prioritize impactful results over perfection. Our team is encouraged to take risks and push boundaries, knowing that this is how great products are built.
Ownership and transparency guide our daily work. We own the outcome and our decisions along the way, taking responsibility for our actions and their impact on our community. We over-communicate to ensure that every team member is aligned and moving together as one cohesive unit, making informed decisions that drive us forward.
We foster an environment where initiative is rewarded, and everyone has the authority to make decisions that enhance our offerings and improve our workflows.
Apply today!
Top Skills
What We Do
Craft is a significant evolution in the world of docs. We enable our customers to create an entirely new type of document format, which is powerful, beautiful, and shareable. Our product is built with love and driven by deep collaboration, striving to provide frictionless, easy-to-use yet powerful software, empowering everyone to work the way they want.
Craft is a Tech Startup founded in 2019, and was awarded as the Best Mac App of the Year by Apple in 2021. Currently, we have a fantastic office in the heart of Budapest, Hungary - but we are expanding on an international level.
