As a CX AI and Automation Expert, you'll enhance customer support through AI-driven solutions, optimizing workflows and Help Center usability while analyzing performance metrics.

Provide high-quality customer support, troubleshoot product issues, and document solutions. Assist in operational tasks like ticket management and categorization.

The role focuses on helping customers succeed with Craft by providing support, education, content creation, and engaging with the community. Responsibilities include managing customer tickets, delivering training materials, identifying content gaps, and collaborating with marketing.

Design and build AI infrastructure for Chaps, ensuring reliability, performance, security, and observability in multi-layered platform systems.

As a Product Engineer, you'll design and develop AI-powered agents, contribute to frameworks, and optimize user interactions while driving product innovation.

As a Senior Product Designer, you'll design cross-platform features, contribute to visual languages, and engage with stakeholders while testing prototypes and leading research with a focus on user experience.

As a Backend Engineer, you will design, implement, and maintain services that ensure seamless integration between web and mobile clients, with a focus on performance and reliability.

Contribute to product development, visual language, and design systems while collaborating with designers and engineers to improve user experience.