Sourceability® is a global digital distributor of electronic components transforming how modern businesses bring products to market. With innovation, quality and logistics as the backbone of the company, Sourceability’s cutting-edge products and services expedite the procurement process across a wide range of industries, including communications/cellular, consumer electronics, and auto manufacturing.
We are looking for a dynamic Desktop Support Specialist to become a vital part of our vibrant IT team, working hybrid across the Budapest, Hungary region. Join the energy and come be part of the momentum!
This is an amazing opportunity to get involved! As a Desktop Support Specialist, you will play a crucial role in providing technical assistance to our employees across the organization. This role will be responsible for supporting both Mac and Windows environments, administering Office 365 applications, and using Freshservice as the primary IT service management (ITSM) tool. The Desktop Support Specialist will troubleshoot hardware, software, and network issues while ensuring excellent customer service and timely resolution of IT requests.
Our goal is to have a sophisticated team equipped with expert technical skills in addition to keen business acumen. Each member of our team adds unique value to the business and the customer. Sourceability is committed to a culture where we attract the best talent in the industry.
Insight on your impact:
End-User Support
- Provide Tier 1 and Tier 2 support for desktops, laptops, mobile devices, printers, and peripheral equipment.
- Diagnose and resolve issues with Windows and macOS operating systems.
- Install, configure, and update hardware, software, and drivers.
- Respond to IT support tickets in Freshservice, ensuring timely resolution and proper documentation.
- Assist users with Office 365 applications including Outlook, Teams, SharePoint, and OneDrive.
System Administration & Maintenance
- Create, manage, and maintain user accounts, groups, and permissions in Active Directory and Office 365.
- Configure and maintain endpoint security tools (antivirus, encryption, patch management).
- Perform regular maintenance tasks such as updates, patches, and security hardening.
- Support VPN and remote access technologies.
IT Operations
- Track, document, and close service requests and incidents in Freshservice with attention to SLA compliance.
- Maintain IT asset inventory (hardware and software).
- Contribute knowledge base articles and user training materials.
- Assist with onboarding/offboarding of employees, ensuring devices, accounts, and access are properly provisioned.
Collaboration & Projects
- Partner with network, systems, and security teams to escalate issues and support IT projects.
- Participate in desktop upgrades, software rollouts, and infrastructure refresh initiatives.
- Provide input into IT processes and recommend improvements for end-user experience
Your qualifications, your influence:
To be successful in the role, you must possess the following skills
- 3+ years of experience in desktop or IT support.
- Strong proficiency with Windows 10/11 and macOS administration.
- Hands-on experience with Office 365 (Exchange, Teams, SharePoint, OneDrive).
- Familiarity with IT service desk tools, preferably Freshservice (or similar like ServiceNow, Zendesk).
- Knowledge of Active Directory, group policies, and account administration.
- Basic networking knowledge (TCP/IP, DNS, DHCP, Wi-Fi troubleshooting).
- Strong troubleshooting and problem-solving skills.
- Excellent communication and customer service skills.
Preferred skills and technical familiarity:
Adding additional insight, and a growth mindset, will elevate your contribution in this role
- CompTIA A+, Network+, or Microsoft certifications.
- Experience with scripting (PowerShell, Bash) for automation.
- Exposure to ITIL practices.
- Familiarity with mobile device management (MDM) solutions.
EQUAL OPPORTUNITY EMPLOYER.
It is our policy to abide by all federal, state and local laws prohibiting employment discrimination based on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, childbirth, physical disability, mental and/or intellectual disability, age, military status, veteran status (including protected veterans), marital status, registered domestic partner or civil union status, familial status, gender (including sex stereotyping and gender identity or expression), medical condition (including, but not limited to, cancer related or HIV/AIDS related), genetic information, sexual orientation, or any other protected status.
Top Skills
What We Do
Sourceability® is a global distributor of electronic components offering digital tools, services and data through the power of technology to meet customers’ evolving demands. Sourceability combines the expertise of global distribution with the only true e-commerce marketplace in the industry, working with the largest catalog of suppliers to provide the transparency, robust data and speed that customers need to create a seamless procurement process.
