Position Overview:
The Aumentum Technologies support team is seeking a Support Specialist to provide application support to customers that will involve answering complex questions on the function and usage of our products. As a Support Specialist, you will provide application support and expertise to both our customers and internal resources. This will involve answering complex questions, contributing to our knowledge base, and serving as a support liaison between the company and our customers. Working closely with other Support team members and counterparts on the Research and Development team, you will investigate, manage, track, and close client support issues, specifically related to the database and function of the application(s) and escalations.
Responsibilities:
- Work directly or indirectly with customers to provide services and help resolve user issues
- Assess a variety of software scenarios, reviewing software configuration, set up, and software code to identify the correct resolution or escalate according to departmental guidelines
- Report detailed information within the client tracking system and document processes, routines, and programs by following the defined guidelines and team goals and objectives
- Work closely with other team members, exchanging knowledge through training sessions, and producing documentation
- Create and conduct training for customers on functionality and best practices for products, including at user conferences
- Collaborate with customers and/or our product and engineering teams to document proposed enhancements and determine cause/resolution to software defects
- Work with our Account Managers to process and track contracted services
- Review all technical support related processes and documentation for continuous improvement
What would make you stand out:
- Experience with relational databases and reading / writing T-SQL
- Previous experience with property tax software support and or knowledge of the property tax life cycle
- Experience with the following: SQL, Excel, Crystal Reports
Competencies:
- Action Oriented
- Approachability
- Customer Focus
- Informing
- Listening
- Managerial Courage
- Patience
- Peer Relationships
- Technical Learning
- Time Management
Required Qualifications:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- 3 + years' experience in Customer Service Role
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and the ability to ask probing questions, understand concerns, overcome objectives and resolve problems
- Strong work ethic and self-starter, ability to work independently and as a team player
- Ability to effectively manage multiple priorities and adapt to change within a fast-paced business environment
- Must possess professional and friendly attitude and be able to quickly develop a rapport with customers over the phone
- Ability to learn and navigate new software quickly
- Typing skills and computer proficiency
Working Environment:
This job operates in a professional office environment or remote home office location. This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Periods of stress may occur.
This role may occasionally come into contact with Protected Health Information, Personal Identifiable Information or Privacy Records, and it is essential that all employees adhere to confidentiality requirements as outlined in the Employee Handbook and Harris’ Security and Privacy policies, as well as apply the concepts learned in the annual Security Awareness training.
Travel:
Quarterly
AAP/EEO Statement
Harris Computer is an EEO/AA/Disability/Vets Employer.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.
About Harris Computer:
Harris provides mission critical software solutions for the Public Sector, Healthcare, Utilities and Private Sector verticals throughout North America, Europe, Asia and Australia. Working for Harris is the perfect opportunity to fulfill your professional goals as well as achieve your personal dreams! Our employees enjoy a casual work environment that offers comfort while providing superior service to our customers. We offer a comprehensive benefit package as well as other additional “Perks”!
- We empower our employees to make a difference
- We have an award-winning culture
- We offer opportunity to learn
- We are financially strong and we are owned by the largest software company in Canada (CSI)
- We have fun!
Follow us on social media to learn more about our company values, culture and initiatives! Instagram: @weareharris - LinkedIn: Harris Computer
Pay rate: $25 - $28 USD per hour.
Skills Required
- 3+ years of experience in a customer service role
- Excellent interpersonal, written, and oral communication skills
- Excellent listening skills and ability to ask probing questions, understand concerns, overcome objections, and resolve problems
- Strong work ethic and self-starter attitude
- Ability to work independently and as part of a team
- Ability to manage multiple priorities and adapt to change in a fast-paced business environment
- Professional and friendly attitude with ability to quickly develop rapport with customers by phone
- Ability to learn and navigate new software quickly
- Typing skills and computer proficiency
- Experience with relational databases and reading or writing T-SQL
- Experience with property tax software support or knowledge of the property tax lifecycle
- Experience with SQL, Excel, and Crystal Reports
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
-
Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
-
Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
-
Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
