The Role
Resolves urgent driver and customer issues for in-transit loads. Dispatches drivers, trucks, trailers, and other resources; monitors shipments; addresses problems that could affect pickup or delivery schedules; proactively communicates changes to customers; and resolves driver concerns within authorized limits. The role requires strong communication, problem-solving, attention to detail, and the ability to work under pressure on an overnight schedule.
Summary Generated by Built In
ECT
Description
Compensation: $23-$26 depending on experience and qualifications
Schedule: Weekdays/weekends , Nights.
Tuesday 5pm-5am
Wednesday 5pm-5am
Thursday 5pm-5am
Friday 7pm-7am
Wednesday 5pm-5am
Thursday 5pm-5am
Friday 7pm-7am
Who We Are:
Swift Transportation has been an Industry leader for many years with a profound history dating back to the 1960s. Swift is the largest truckload carrier in America with various locations throughout the nation that allow our drivers, shop employees, and office staff to cultivate strong connections. We are a company that is passionate about continual learning and improvement which in turn, allows for a diverse amount of advancement and growth opportunities. We place a strong emphasis on culture because we strongly believe that it is a key contributor in achieving overall results here at Swift.
Job Responsibilities: What you will do
Resolve immediate concerns related to driver and/or customer issues for loads in transit.
Resolve immediate concerns related to driver and/or customer issues for loads in transit.
- Dispatch necessary resources (driver, truck, trailer) to take care of immediate issue.
- Monitor loads and resolve issues that may affect the scheduled delivery/pickup times. Proactively inform customer accounts and/or customer of changes.
- Resolve driver issues within authorized limits.
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Qualifications: What you need to bring
Qualifications: What you need to bring
- Previous driving experience or customer service experience required.
- Must have strong communication skills.
- Must be able to work in high pressure situations.
- Must possess strong problem solving skills.
- Must be detail-orientated.
- High School Diploma or equivalent required.
What we offer:
- Competitive starting salary commensurate with experience and geographic location.
- Potential bonus pay based on company performance.
- Opportunities to volunteer and give back to local communities.
- Comprehensive Benefits Package which includes:
- Medical, Dental, Vision and Prescription Benefits for Employees and Family
- Basic and Supplemental Life Insurance and Accidental Death and Dismemberment Insurance
- Short-Term and Long-Term Disability Insurance
- Accident insurance, Hospital Indemnity, and Critical Illness Coverage
- Health Care & Dependent Daycare Flexible Spending Accounts
- 401k Retirement Plan with Employer Matching Contributions, Stock Purchase Plan
- Employee Assistance Program, Pet Insurance
- Wellness Program with Incentives
- Earn at least 80 Hours of PTO Annually
- Six Paid Holidays
Our Benefits Package includes 401k, Medical, Dental, Vision, Disability, Supplemental and Life Insurance as well as pet insurance. We also offer an Employee Stock Purchase plan, paid training, wellness programs, Flexible Spending Account, Tuition Assistance Programs (subject to change), Military Leave, and discounts with our vendors.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
Volunteer opportunities to support our local communities- We have an adoration for helping others which is why we have worked hard to establish partnerships with organizations such as Children's Miracle Network and Habitat for Humanity that allow us to give back.
Training, Development & Growth Opportunities - Our success at Swift is driven by our people! Our goal is to provide a supportive environment that promotes growth and advancement. We invest the time to ensure our employees receive the best training, along with all the tools and resources to thrive.
Diversity, Equity and Inclusion - A diverse workforce allows us to achieve a dynamic business advantage where we can openly collaborate, thus bringing new ideas to the table that contribute to innovative and effective solutions. Everyone at Swift has a voice and your opinion matters.
The Company is an equal employment opportunity employer. The Company's policy is not to unlawfully discriminate against any applicant or employee on the basis of race, color, sex, sexual orientation, gender identity, religion, national origin, age, military status, disability, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. The Company also prohibits harassment of applicants and employees based on any of these protected categories.
Skills Required
- Previous driving experience or customer service experience
- Strong communication skills
- Ability to work in high-pressure situations
- Strong problem-solving skills
- Detail-oriented
- High school diploma or equivalent
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The Company
What We Do
Swift is a trucking company that is accurate and timely when it comes transportation and logistics. Swift Transportation is the largest full-truckload motor carrier in North America. Based in Phoenix, Arizona, the Swift terminal network includes over thirty full service facilities in the United States and Mexico. Swift provides a full line of service solutions including linehaul, flatbed, intermodal, refrigerated, dedicated and logistics management. Swift also offers careers in operations, finance, account management, shop mechanics, human resources, payroll, and many more. Swift offers more than just a career - Swift is family.
