Jobs at Swift Transportation

Administers employee benefits programs, including health, retirement, insurance, leave, and wellness plans. Handles employee inquiries, carrier invoices, medical support orders, payroll integrations, arrears, compliance notices, and benefits communications. Maintains secure records, supports unemployment claims, coordinates with vendors, and recommends process improvements. Ensures accurate and compliant benefits administration across federal, state, and local requirements.

Provides customer service for transportation accounts by entering and monitoring load information, resolving pickup and delivery issues, balancing freight capacity, tracing shipments, and communicating with internal and external customers. The role requires strong telephone, time management, data-entry, and problem-solving skills in a fast-paced team environment. An associate degree or equivalent education and experience is required.

Manage customer accounts, solicit business using available capacity, support revenue growth, balance freight and capacity, maintain contractual knowledge, and report on customer service levels. The role partners with internal departments and customers to improve transportation service, strengthen relationships, and deliver efficient freight solutions.

Provide after-hours customer service for transportation accounts by scheduling pickup and delivery appointments, entering load information, monitoring shipments, resolving discrepancies, communicating with customers and drivers, maintaining account data, and managing EDI status transmissions. The role works a 5 PM–5 AM schedule on a four-days-on, four-days-off rotation and supports National Account teams.

Investigates and evaluates freight claims involving overage, shortage, damage, and accidents. Determines contractual liability, causation, damages, reserves, and settlements; negotiates resolutions with clients; maintains complete claim documentation and diaries; and coordinates with sales, customer service, operations, and freight clients to resolve claims and prevent recurrence.

Provides account services for major customers, solicits business using available capacity, supports revenue growth, balances freight and capacity, maintains contractual knowledge, and prepares customer service-level reports. Collaborates with internal departments and customers to maintain high service levels and develop efficient freight solutions.

Provides day-to-day operational support to HR Business Partners and leadership, including employee and candidate assistance, HR metrics reporting, policy guidance, employee relations investigations, applicant tracking, onboarding, pre-employment processes, HR events, and support queues. Requires three years of administrative support experience and an associate degree or equivalent combination of education and experience.

Supports the tax department by processing income, property, fuel, and escheat or unclaimed property tax filings and payment requests. Maintains the tax calendar and assists with monthly fuel tax processing. The role requires basic administrative skills, Microsoft Office proficiency, strong communication, teamwork, and a high school diploma. An associate degree and previous office experience are preferred.

Assist with the full lifecycle of in-house products, including roadmap development, feature prioritization, requirements definition, user-story acceptance, release oversight, and stakeholder alignment. Provide technical guidance to development teams, evaluate product performance using internal data tools, coordinate backlog risks and changes, and collaborate with design and technology teams to deliver and iteratively improve solutions.

Leads transportation planning and capacity management for a designated operating area. Oversees planners, ensures adherence to procedures, provides coaching and training, analyzes customer bids and capacity, coordinates network repositioning, prioritizes customers, monitors freight service, and resolves operational exceptions with internal teams.

Coordinates the disposition of refused or abandoned freight across refrigerated, dry, flatbed, rail, and logistics loads. Investigates discrepancies, communicates with drivers, customers, vendors, and internal teams, manages open claims and disposition queues, authorizes related costs, documents handling and billing charges, and ensures timely resolution and recovery of expenses. The role also handles high call volumes, data entry, customer portals, and performance metrics.

Provides customer account service during weekend and nighttime hours for a transportation carrier. Responsibilities include communicating with customers, resolving load and service issues, entering accurate load information, developing relationships, balancing freight capacity, identifying additional opportunities, maintaining customer records, and coordinating shift handoffs. The role requires strong communication, prioritization, time management, adaptability, and the ability to work effectively in a fast-paced team environment.

Recruit drivers through phone, text, and email outreach; explain compensation, benefits, facilities, and routes; identify driver goals; and guide candidates from initial contact through their first day. The role requires relationship building, responsive communication, organization, and sales-focused customer engagement.

Maintains and supports risk management systems, monitors RMIS functionality, troubleshoots technical issues, manages system configurations, creates reports, supports upgrades, and coordinates escalations with IT and vendors. Reviews Documentum records, implements system improvements, resolves claims-report transfer issues, and completes special projects. Requires risk management or claims processing experience, strong technical troubleshooting and analytical skills, and an associate degree or equivalent experience.

Manage national and major customer accounts for a truckload carrier. Responsibilities include resolving service concerns, onboarding customers, communicating solutions, monitoring load requirements, staying informed on rates and capacity, developing new business opportunities, generating leads, and coordinating internal handoffs to maintain service quality and customer value.

Analyzes operational profitability through financial and statistical modeling, reporting, forecasting, and annual operating planning. Develops metrics, queries large datasets, identifies improvement opportunities, and presents actionable recommendations to executive leadership. Leads deep-dive and ad hoc analyses, supports other FP&A analysts, and collaborates with business owners on forecasts and consolidated goals.

Lead enterprise AI and automation deployments from validated prototypes through secure, supported production. Manage the AI deployment lifecycle, technical standards, architecture patterns, vendor and platform strategy, governance, security, monitoring, and operational resilience. Partner with Information Technology and operating brands to integrate solutions, establish production ownership, oversee support, and evaluate emerging AI technologies. Lead technical employees, manage budgets, develop talent, and represent AI in enterprise governance forums.

Manage complex and litigated transportation claims nationwide, including coverage analysis, investigations, reserve and payment authorization, settlement negotiations, litigation coordination, fraud detection, subrogation, and trial or mediation preparation. The role requires advanced liability and damage analysis, legal terminology knowledge, collaboration with defense counsel, and the ability to resolve conflicts. It may also include mentoring team members and rotating on-call responsibilities.