Support Specialist

Posted Yesterday
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Hiring Remotely in KS, USA
Remote
Junior
Consumer Web • Appliances
The Role
Provide product demonstrations and train customers and employees on Topcon hardware, software, and workflows. Deliver classroom and field training, develop training materials, provide phone support and troubleshooting, and collaborate with sales on product solutions. Travel and outdoor fieldwork required.
Summary Generated by Built In

Topcon Positioning Group is headquartered in Livermore, California, USA (topconpositioning.com).

We design, manufacture and distribute productivity tools for developing a brighter future. Whether cultivating the earth or building upon it, Topcon brings innovation in workflow automation and seamless connectivity of data to construction, geopositioning and agriculture industries focused on developing a sustainable tomorrow.

Topcon is an equal opportunity employer and does not discriminate against any employee or applicant on the basis of race, color, religion, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, genetic information, or other legally protected status.

To  learn more about Topcon career opportunities go to  www.topconcareers.com.
Topcon Solutions serves the AEC industry as the retail division to Topcon Positioning Systems, and an Autodesk Platinum Partner. The technology offerings, workflows, and productivity solutions between these two brands are why Topcon Solutions is a leader in the industry. Our vast product portfolio, technical expertise across brands, and business savvy industry knowledge are unmatched. Supporting our customers with training, technical support, consulting & repair is our specialty. 16 locations, covering 20 states. Solutions Is Our Middle Name.  
 

JOB PURPOSE

The role of this position is to train customers, perform product demonstrations, and support sales with technical support for Topcon hardware and office products.

Responsibilities:

  • Demonstrate and train customers on Topcon hardware, software, and workflows in the field.

  • Classroom training at Topcon Solutions Store facilities for large groups of people on Topcon hardware, software, and workflows.

  • Development of training material and guides for customers.

  • Providing phone support and troubleshooting issues for customers in the field.

  • Train other employees on Topcon hardware, software, and workflows.

  • Work closely with our Sales team to present customers with the best product solutions for their jobs and workflows.

Qualifications:

  • Excellent interpersonal skills, effective speaking style, public presentation ability, positive attitude, and a professional image.

  • Proficiency in Microsoft Office products.

  • Experience with Topcon or competitor's hardware, software, and workflows is beneficial. 

  • Land Surveying, construction layout, or construction technology-related experience is preferred.

Physical Requirements

  • Teaching classes for 6-8 hours daily. 

  • Able to lift 40 lbs.

  • Able to walk on rugged job sites and work outdoors in varying weather conditions. 

Working Conditions

  • Work is typically 50% indoors and 50% at outdoor job sites.

  • Travel and overnight travel are required to provide customer training. 

Skills Required

  • Excellent interpersonal skills, effective speaking and public presentation ability
  • Professional image and positive attitude
  • Proficiency in Microsoft Office products
  • Experience with Topcon or competitor hardware, software, and workflows
  • Land surveying, construction layout, or construction technology-related experience
  • Ability to teach classes for 6-8 hours daily
  • Able to lift 40 lbs
  • Able to walk on rugged job sites and work outdoors in varying weather conditions
  • Willingness to travel and overnight travel to provide customer training
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The Company
HQ: Livermore, California
1,717 Employees

What We Do

With 9 billion people expected on the planet by 2030, there's a lot of work to be done. We'll need more housing, roads, and utilities, not to mention more food for the extra tables. Topcon is a leading manufacturer for the construction, geospatial, and agriculture markets, creating technology that improves workflows to always keep our customers one step ahead. Our roots begin with the Topcon Corporation, founded in 1932 in Japan. Since then, we've grown into a network of 93 companies made up of subsidiaries and affiliates and are now a global leader in positioning and ophthalmic diagnostic technologies. Join us as we address society's greatest challenges and develop a more sustainable tomorrow. Join our team: http://topconcareers.com/ Follow us on Facebook: https://www.facebook.com/TopconToday Follow us on Twitter: https://twitter.com/topcon_today

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