Job Summary:
The Support Specialist for Technology Services is responsible for providing technical assistance and support related to computer systems, hardware or software to our users. This position requires a high attention to detail along with excellent customer service skills.
Responsibilities:
- Receive, manage, and prioritize service requests via phone and email
- Troubleshoot and solve basic technical issues
- Configure, image, and deploy hardware according to departmental standards
- Perform basic phone system troubleshooting including wiring and user setup
- Successfully complete daily operations such as credit card processing and point of sale end of day reports
- Gather and analyze information to resolve technical issues
Qualifications:
- Associate degree or equivalent experience in Information Technology or a related field
- Familiarity with computer hardware and software
- Excellent problem solving and communication skills
- Ability to work well in a team environment and independently
- Experience with a help desk ticketing system is a plus
- Flexibility to work occasional evenings, weekends, and holidays.
Skills Required
- Associate degree or equivalent experience in Information Technology or a related field
- Familiarity with computer hardware and software
- Excellent problem-solving and communication skills
- Ability to work effectively in a team and independently
- Experience with a help desk ticketing system
- Flexibility to work occasional evenings, weekends, and holidays
What We Do
The Breakers Palm Beach is a family‑owned, historic luxury oceanfront resort on 140 acres in Palm Beach, Florida. Founded in 1896 and still owned by Flagler heirs, it provides upscale accommodations, multiple signature restaurants, golf, spa and event venues, and comprehensive guest services. Employing over 2,500 people, the resort emphasizes heritage preservation, world‑class hospitality, culinary excellence and community and environmental stewardship.
