Company Description
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 company, founded in 1979 we have employed over 18,000+ trained professionals in a worldwide network of over 340+ locations across six continents. Expeditors satisfies the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems.
IS Global Service Center (GSC) operating from Chennai, India, is a part of IS supporting Expeditors IT operations.IS GSC started with 6 employees now we are 470+ employees today delivering world class Information services globally. This Product based Strategic Center's IT transformation has delivered a radical change to Expeditors IT manpower profile and skills over the past three years and will continue to deliver services as we continue to grow responsibly in the coming years.
Job Description
Connected Customer Support communicates with branches around the world, solving dozens of issues and configuring setups in our internal systems on a daily basis. Every day is a new challenge, whether that is a password reset or determining why our Electronic Data has stopped sending to a global client. We use logic to troubleshoot inconsistencies in our EDI translations, catching the small things and hunting down bugs. No one will tell you our job is easy, but we are serious about having fun and enjoying time with our teammates. Come prepared to learn, laugh with us, and provide the very best in customer service!
This job might be for you if:
- You’re a passionate problem solver
- You enjoy improving processes
- You have experience in a fast-paced environment
- Your attention to detail is outstanding
- You enjoy complex puzzles
You'll be happy working with us if you are also:
- Take pride in your work and desire to do it correctly, every time
- Have flexibility to reprioritize and handle multiple assignments at any given time while maintaining commitment to deadlines
- Have experience in Unix, scripting, or SQL
- Enjoy reading or understanding code, but not necessarily writing it
Qualifications
Experience: 3 to 8 Years
Minimum Qualifications:
- Experience in an EDI environment and Knowledge on EDI formats like ANSI X12, EDIFACT, XML, Flat files
- Excellent analytical and decision-making skills
- Exceptional customer service
- Effective verbal and written communication
- Superior organization skills
- Ability to create instructional and technical documentation
Additional Information
Expeditors offers excellent benefits:
- Paid Vacation, Holiday
- Health Plan: Medical Insurance
- Employee Stock Purchase Plan
- Training and Education Programs
- Unlimited opportunities for career advancement
Top Skills
What We Do
Expeditors is a global logistics company headquartered in Seattle, Washington. As a Fortune 500 (374) company, we employ over 16,500 trained professionals in a worldwide network of over 320 locations across six continents. Expeditors is focused on the increasingly sophisticated needs of international trade through customized solutions and seamless, integrated information systems. Our services include air and ocean freight consolidation and forwarding, vendor consolidation, customs clearance, cargo insurance, distribution and other value-added logistics services.
We pride ourselves on being a solutions-based organization that takes the time to understand each customer's individual business needs. As a non-asset based organization, we have considerable flexibility when managing customers' supply chains. Our relationships with local suppliers and global air and ocean partners provides our customers with the best routing and pricing options. Expeditors' comprehensive, flexible spectrum of services is supported by leading-edge information technology providing the highest level of end to end visibility.
To maintain consistent quality and customer service across the globe, Expeditors has regional headquarters located in London, Dubai, Shanghai and Singapore.
At Expeditors, our industry professionals, award winning processes and globally unified systems ensure that we always live up to our promise, "You'd be surprised how far we'll go for you."
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