Client Diligence Specialist

Management Level

GClient Diligence Specialist

EQ is a leading international provider of shareholder, pension, remediation, and credit technology. With over 5,000 employees, it supports 37 million people in 120 countries. EQ’s purpose is to care for every customer and simplify every transaction, delivered with less of an impact on the environment.

EQ’s vision is to be the leading global share registrar, offering complementary services to its client base.

The Client Diligence Specialist is responsible for the coordination and timely completion of client information requests (such as Due Diligence Questionnaire (DDQs), Requests for Information/Proposals (RFI/Ps)) to meet contractual and operational requirements.

Core duties and Responsibilities

Core duties and responsibilities will include, but not limited to:

• Coordination with commercial colleagues to agree on the scope, requirements, and response time of a client information request(s),

• Liaise with internal Subject Matter Experts (SMEs) to complete cross-functional client information requests to a high standard,

• System upkeep of a knowledgebase to maintain the integrity of data and to ensure all the material is updated in accordance to defined procedures,

• Maintain the knowledgebase in a controlled manner, preserving an auditable lifecycle management of data from data creation to data deletion,

• Conduct training and development of internal stakeholders for client information requests,

• Present information and answer questions on external client calls, 

• Championing process improvements and change management activities to reduce inefficiencies.

Knowledge and Experience:

• Experience in completing client questionnaires – Essential,

• Experience of delivering work within target timescales – Essential,

• Experience in Compliance, Internal Audit, or Risk Management – Preferred.

Skills Required

• Strong written and oral skills – Essential,

• Attention to detail to deliver accurate work to clients – Essential,

• Excellent interpersonal skills with the ability to develop strong relationships – Essential,

• Capable of working independently and as part of a team – Essential,

• The ability to multi-task and to prioritise workload effectively – Essential,

• The ability to work with internal stakeholders across different geographies and departments – Essential,

• Excellent organisation skills with the ability to organise, plan and prioritise work – Essential.

Qualifications 

• Educated to degree level – Preferable.

We are committed to equality of opportunity for all staff and applications from individuals are encouraged regardless of age, disability, sex, gender reassignment, sexual orientation, pregnancy and maternity, race, religion or belief and marriage and civil partnerships. Please note any offer of employment is subject to satisfactory pre-employment screening checks.