At Hudl, we build great teams. We hire the best of the best to ensure you’re working with people you can constantly learn from. You’re trusted to get your work done your way while testing the limits of what’s possible and what’s next. We work hard to provide a culture where everyone feels supported, and our employees feel it—their votes helped us become one of Newsweek's Top 100 Global Most Loved Workplaces.
We think of ourselves as the team behind the team, supporting the lifelong impact sports can have: the lessons in teamwork and dedication; the influence of inspiring coaches; and the opportunities to reach new heights. That’s why we help teams from all over the world see their game differently. Our products make it easier for coaches and athletes at any level to capture video, analyze data, share highlights and more.
Ready to join us?
We’re looking for a Support Specialist to join our team, with a focus on data products. You'll be responsible for working directly with clients from various organizations, potentially including those who play in notable competitions such as the Spanish LaLiga, French Ligue 1, English Premier League and others. As a team, our goal is to understand our clients' pain points and help them make the most of our solutions.
LocationFor this role, we're currently considering candidates who live within a commuting distance of our office in London/Barcelona, and are available to work from our office at least three days per week.
Must-Haves- Data fluent. Skilled in Python or R for coding, with strong SQL abilities for data cleaning and manipulation.
- Client-focused communicator. Whether it is over video conferences or emails, you confidently engage with users, listen with empathy, and explain solutions clearly while keeping a human touch.
- Problem solver. You approach challenges through the client’s perspective, troubleshoot technical issues efficiently, and take ownership in delivering reliable, game-changing support.
- Team player. You thrive in dynamic environments, remain flexible with schedules and communication channels, and actively partner with product teams to advocate for customer needs and share insights.
- Multilingual. You can speak English and at least one other European language fluently.
- Certified. You hold education or certification in data analytics or big data in sport.
- Sports analytics expert. You combine experience with machine learning and advanced statistical methods, hands-on work with sports datasets from providers like StatsBomb, and the ability to transform insights into clear visuals using tools such as Tableau or Power BI.
- Video-savvy. You have hands-on experience with video analysis tools like Sportscode, Wyscout, Mediacoach, or similar platforms.
- Experienced in tech support. As our users' first point of contact, it’s a plus if you’ve had a previous role where you answered calls and emails that ranged from how-to questions to technical troubleshooting.
The base salary range for this role is displayed below—starting salaries will typically fall near the middle of this range.
We make compensation decisions based on an individual's experience, skills and education in line with our internal pay equity practices.
Hudl is an equal opportunity employer. Through our actions, behaviors and attitude, we’ll create an environment where everyone, no matter their differences, feels like they belong.
We offer resources to ensure our employees feel safe bringing their authentic selves to work, including employee resource groups and communities. But we recognize there’s ongoing work to be done, which is why we track our efforts and commitments in annual inclusion reports.
We also know imposter syndrome is real and the confidence gap can get in the way of meeting spectacular candidates. Please don’t hesitate to apply—we’d love to hear from you.
Hudl Applicant and Candidate Privacy Policy
Skills Required
- Proficient in Python or R
- Strong SQL abilities for data cleaning and manipulation
- Fluent in English and at least one other European language
- Client-facing communication skills (video calls, email) with empathy and clear explanations
- Ability to troubleshoot technical issues and take ownership of support cases
- Team player, flexible with schedules and communication channels
- Available to work on-site in London or Barcelona at least three days per week
- Education or certification in data analytics or big data in sport
- Experience with machine learning, sports datasets (e.g., StatsBomb), and visualization tools (Tableau, Power BI)
- Experience with video analysis tools (Sportscode, Wyscout, Mediacoach)
- Previous technical support experience handling calls and emails
Hudl Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Hudl and has not been reviewed or approved by Hudl.
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Healthcare Strength — Healthcare coverage is positioned as a standout, with employee medical premiums covered alongside standard dental/vision and additional wellness supports like fitness credits and EAP counseling. The health offering is repeatedly framed as above typical tech packages and a meaningful offset in total rewards.
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Parental & Family Support — Parental leave is described as generous, with distinct paid leave lengths for birth and non-birth/adopt/foster parents and added financial support for fertility, adoption, and surrogacy. Family-oriented support is further reinforced by on-site childcare availability at the Lincoln HQ.
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Leave & Time Off Breadth — Time-off benefits are described as broad and flexible, including flexible/unlimited PTO, company-wide breaks, and a paid sabbatical every five years. Flexibility in scheduling and remote/hybrid options is presented as a consistent part of the overall rewards experience.
Hudl Insights
What We Do
Hudl is a pioneer in performance analysis technology, now helping more than 200K teams in 40+ global sports prepare for and stay ahead of the competition. Every product, feature and tool is designed with one purpose in mind: to ensure coaches and athletes make every moment count. A complete suite of video and data products ensures coaches have the insights they need and athletes get the shot they deserve. From grassroots to the pros, more than 6M users utilize Hudl's best-in-class software, hardware and services, including online coaching tools, mobile and desktop apps, smart cameras, analytics, professional consultation and more. Founded in 2006 in Lincoln, Nebraska, Hudl now has more than 3,200 employees operating out of 17 countries. With a global team of engineers, analysts and support, Hudl is building the world’s most powerful network of sports video and data.
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