Hello. We’re Teya.
Teya was founded on a simple belief: local businesses deserve better.
They are the cafés, restaurants, salons, shops and entrepreneurs that bring character to our high streets, create jobs and keep communities moving. Yet for too long, financial services has made life harder for them - with clunky tools, poor support and complexity that gets in the way of running a business.
Teya exists to change that.
We’re building a financial platform for local businesses across Europe - one built around simple tools, thoughtful design and real human support. Our Members rely on us to help them run their business with confidence, and that responsibility shapes the way we work.
We move fast. We care about quality. We stay close to the detail. And we believe great performance and genuine hospitality should go hand in hand.
If you want to build meaningful products, solve real problems and make a genuine difference for local businesses, we’d love to hear from you
Your MissionSmall businesses are the backbone of every high street, every market, every neighbourhood. At Teya, we exist to give them a fighting chance — and you'll be right at the front line of that mission.
As a Customer Relations Agent, you won't just be answering calls. You'll be the person a stressed café owner turns to when their card reader goes down on a Saturday morning. The reassuring voice that turns a frustrated merchant into a loyal one. The eyes and ears that help Teya get better, every single day.
We're growing fast across Europe, and we're looking for a sharp, empathetic graduate who's ready to hit the ground running, make a real impact from day one, and build a career in one of the most exciting fintechs on the continent.
What You'll DoBe the friendly, knowledgeable point of contact for Teya merchants across phone, email, and live chat
Resolve queries quickly and professionally — from simple FAQs to trickier escalations
Guide merchants through Teya's products and features so they get the most out of what we offer
Keep our CRM accurate and up to date so nothing falls through the cracks
Hit quality and productivity targets while always keeping the customer experience front of mind
Spot patterns in recurring issues and flag them to the team — your insights genuinely shape how we improve
No prior experience required — we'll train you. What matters most is the right mindset.
A natural communicator who enjoys helping people and staying calm under pressure
Comfortable picking up new tech quickly (we'll show you the ropes, but a head start always helps)
Organised and detail-oriented — you take pride in getting things right
A problem-solver at heart, able to think on your feet and follow clear processes
Familiar with Microsoft Office, particularly Excel
Empathetic and patient, with a genuine desire to deliver outstanding service
A team player who's as happy supporting a colleague as they are owning their own work
25 days annual leave + Bank Holidays
A clear career progression ladder with real growth opportunities — we promote from within
Physical and mental wellbeing support via GymPass, 1-1 therapy, meditation, and digital fitness and nutrition apps
Enhanced maternity and paternity leave
Private Medical Insurance and Life Insurance
Pension Scheme
Teya is proud to be an equal opportunity employer.
We are committed to creating an inclusive environment where everyone regardless of race, ethnicity, gender identity or expression, sexual orientation, age, disability, religion, or background can thrive and do their best work. We believe that a diverse team leads to better ideas, stronger outcomes, and a more supportive workplace for all.
If you require any reasonable adjustments at any stage of the recruitment process whether for interviews, assessments, or other parts of the application—we encourage you to let us know. We are committed to ensuring that every candidate has a fair and accessible experience with us.
Skills Required
- Excellent verbal communication and customer service skills
- Ability to stay calm under pressure and handle escalations
- Comfortable learning and using new technology and tools quickly
- Organised and detail-oriented with strong follow-through
- Problem-solving ability and adherence to clear processes
- Familiarity with Microsoft Office, particularly Excel
- Empathetic, patient, and customer-focused mindset
- Team player, willing to support colleagues and own tasks
Teya Compensation & Benefits Highlights
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Healthcare Strength — Employer-backed private medical coverage (e.g., Bupa in the UK) and life insurance are explicitly listed for some roles, with wellbeing platforms like Wellhub/Gympass appearing in certain markets. Feedback suggests this provides solid healthcare support where offered.
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Leave & Time Off Breadth — Generous annual leave is repeatedly described at around 25 days plus paid holidays, alongside hybrid work and flexible hours that support time away. Feedback suggests time-off provisions are a consistent strength in core locations.
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Equity Value & Accessibility — A company-wide stock option plan (USSOP) is described as available from day one, giving employees the chance to be owners. Feedback suggests this broad equity access enhances perceived total rewards.
Teya Insights
What We Do
At Teya, we believe small, local businesses are the heartbeat of every community. Teya was founded to help small, local businesses thrive. We exist to make business smoother, simpler, and more rewarding for the people who keep our communities alive. That means exceptional support, intuitive solutions, and a team truly invested in our Members’ success. To us, they’re more than customers – they’re part of a community built on trust and shared ambition. That’s why we proudly say: “Member since.” It’s our way of honouring every relationship and building a stronger, more connected future together.
Why Work With Us
We’re a fast-growing European fintech helping small, local businesses thrive. We value simplicity, teamwork, and impact. At Teya, you’ll join a diverse, passionate team where ideas matter, growth is encouraged, and every action helps real people and communities succeed, every single day.
Teya Offices
OnSite Workspace
We believe great ideas happen when people come together. Our hybrid approach gives you the flexibility to work from home, but we encourage spending at least three days a week in the office to collaborate, connect, and keep our culture strong.
