Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2026!
Position Summary:Under general supervision, the primary job function of the Support Specialist II is to provide phone support as well as performing routine but varied clerical and support duties according to standard procedures.
Geo-Salary InformationAn in-person interview may be required during the hiring process
In CA: Typical hiring range is $35,520 to $43,414
The expected base salary for this position will vary depending on a number of factors, including relevant experience, skills and location.
ResponsibilitiesEssential Job Functions:
- Types and transcribes assignments such as business correspondence, forms and reports.
- Will have direct contact with customers, may compile information for reports, and processing forms and documents.
- Transferring and escalating potential calls to the appropriate department if needed.
Qualifications
Education:
- Completion of a high school education.
Experience:
- A minimum of 1 year general office or related Company experience.
- Or equivalent combination of education and/or experience
Knowledge and Skills:
- Written and verbal communication skill to proofread and edit routine forms, reports and business correspondence as well as explain Company policies and procedures and respond to routine inquiries.
- Job duties consist of a significant percent of typing assignments, must have proficient typing skills.
- General knowledge of department procedures and operations to prepare, process, and complete assignments appropriately and maintain records.
- Ability to manage inbound calls in a timely manner, while maintaining a positive, empathetic, and professional demeanor towards customers at all times.
- Engaging in active listening with customers, confirming or clarifying information and addressing customer concerns as needed.
Why choose a career at Mercury?
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.
Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.
We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.
Learn more about us here: https://www.mercuryinsurance.com/about/careers
Perks and BenefitsWe offer many great benefits, including:
- Competitive compensation
- Flexibility to work from anywhere in the United States for most positions
- Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
- Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
- Medical, dental, vision, life, and pet insurance
- 401 (k) retirement savings plan with company match
- Engaging work environment
- Promotional opportunities
- Education assistance
- Professional and personal development opportunities
- Company recognition program
- Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more
Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.
Pay RangeUSD $30,390.00 - USD $48,544.00 /Yr.Skills Required
- High school education or equivalent
- At least 1 year of general office or related company experience, or equivalent combination of education and experience
- Proficient typing skills
- Written and verbal communication skills
- Ability to proofread and edit routine forms, reports, and business correspondence
- Ability to manage inbound calls professionally and address customer concerns
Mercury Insurance Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Mercury Insurance and has not been reviewed or approved by Mercury Insurance.
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Healthcare Strength — Core medical coverage spans multiple plan types alongside dental and vision, with employer HSA funding, mental‑health access, and wellness incentives. These offerings indicate a well‑rounded health and wellbeing package.
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Retirement Support — A 401(k) with company match and automatic enrollment indicates structured retirement support. A defined vesting approach further underscores consistent long‑term savings assistance.
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Leave & Time Off Breadth — Time‑off offerings cover vacation, sick time, paid holidays, and standard leaves such as bereavement, military, and family medical. The menu provides baseline coverage across key leave categories, with accrual improving over tenure.
Mercury Insurance Insights
What We Do
At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help other others. Everyone needs insurance and we can’t imagine a world without it. Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We are an award-winning company, and we owe that to our amazing team! We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals. Mercury was founded in 1961 by George Joseph, Mercury’s Founder and Chairman. Back in the 50s, everyone paid the same rate, regardless of their driving record. Joseph decided he could create a new system by developing an insurance company that used different factors to create fair and equitable rates for a variety of drivers. “We called our company Mercury, because I wanted us to be fast and nimble, just like the Roman God of business and merchants,” says Joseph. “He was also responsible for delivering good news to people on Earth, which is exactly what we do for Mercury customers every day.” We, Mercury Insurance (NYSE-MCY), are a leading independent broker and agency writer of automobile insurance in California and one of the fastest growing automobile insurers in the nation. We were ranked as the fourth largest private passenger automobile insurer in California, with over $4.5 billion in total assets, 4,500 team members, and 8,000 independent agents. We started by providing comprehensive coverage options for auto and expanded our offerings into home, condo, renters, and business insurance, as well as mechanical protection. We operate through a network of local, independent agents in Arizona, California, Florida, Georgia, Illinois, Nevada, New Jersey, New York, Oklahoma, Texas and Virginia.
