Since 1989, SHI International Corp. has helped organizations change the world through technology. We’ve grown every year since, and today we’re proud to be a $16 billion global provider of IT solutions and services.
Over 17,000 organizations worldwide rely on SHI’s concierge approach to help them solve what’s next. But the heartbeat of SHI is our employees – all 7,000 of them. If you join our team, you’ll enjoy:
Our commitment to diversity, as the largest minority- and woman-owned enterprise in the U.S.
Continuous professional growth and leadership opportunities.
Health, wellness, and financial benefits to offer peace of mind to you and your family.
World-class facilities and the technology you need to thrive – in our offices or yours.
This position will report to the Global Sales Sr. Director of Operations within the Global Sales Support department. This position is required to report to the SHI Somerset, NJ location.
Role Description
Manage and update CRM data, including account transfers, auditing renewal opportunities, updating orphan accounts, and monitoring LOB opportunities.
Deliver weekly reports on open leads, create custom CRM views for sales, and track common CRM issues through helpdesk tickets.
Maintain CRM guides, develop communications for new initiatives, and provide user support for CRM-related issues.
Create and manage CRM campaigns, including tracking event invitations and reporting to leadership.
Validate and update CRM hierarchies and sales keys, including auditing global keys and ensuring the correct assignment of Business Unit Leaders.
Monitor and follow up on opportunities based on their phases, estimated close dates, and next steps.
Review and maintain the accuracy of sales keys and membership lists and standardize CRM account groups and hierarchies.
Perform audits for account and contact record completeness, generate reports on Global Business Unit progress, and communicate effectively with users on necessary action items.
Behaviors and Competencies
Accountability – Takes ownership of outcomes and delivers commitments with reliability and integrity.
Adaptability – Adjusts quickly to shifting priorities, maintaining effectiveness under change.
Collaboration – Works effectively with diverse teams to achieve common objectives.
Continuous Improvement Mindset – Actively identifies opportunities to enhance processes and performance.
Attention to Detail – Maintains accuracy and precision in planning, reporting, and execution.
Skill Level Requirements
Organizational skills with a keen eye for detail
Ability to work independently as well as in a team environment.
Proactive, driven, and positive work attitude
Superior time management skills
Strong written and verbal communication skills
Other Requirements
Minimum of 2 years in SHI sales or sales support role
Bachelor’s Degree
Fluency in SHI-branded CRM tool
Strong understanding and working knowledge of SHI sales structure, systems, and processes.
Analytical and detail-oriented
Proficiency in MS Office tools – Outlook, Word, Excel, and PowerPoint
Preferred Skills & Qualifications:
Microsoft Dynamics - CRM
The estimated annual pay range for this position is $50,000 - $65,000 which includes a base salary. The compensation for this position is dependent on job-related knowledge, skills, experience, and market location and, therefore, will vary from individual to individual. Benefits may include, but are not limited to, medical, vision, dental, 401K, and flexible spending.
Equal Employment Opportunity – M/F/Disability/Protected Veteran Status
Skills Required
- Minimum of 2 years in SHI sales or sales support role
- Bachelor's Degree
- Fluency in SHI-branded CRM tool
- Strong understanding and working knowledge of SHI sales structure, systems, and processes
- Proficiency in MS Office tools - Outlook, Word, Excel, and PowerPoint
- Analytical and detail-oriented
- Organizational skills and superior time management
- Strong written and verbal communication skills
- Microsoft Dynamics - CRM
SHI International Corp. Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about SHI International Corp. and has not been reviewed or approved by SHI International Corp..
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Healthcare Strength — Feedback suggests the medical, dental, vision, and pharmacy offerings are comprehensive, with multiple plan options, telemedicine access, and solid ancillary coverage.
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Wellbeing & Lifestyle Benefits — Feedback suggests onsite fitness centers, wellness programs that can reduce premiums, and discounts/purchase programs provide meaningful lifestyle support.
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Strong & Reliable Incentives — Feedback suggests commission structures in sales and premium totals in certain technical presales roles create notable upside potential for strong performers.
SHI International Corp. Insights
What We Do
Think of SHI as your personal technology concierge. We connect your team with the IT solutions and services you need to support your organizational growth and employee experience. Whether you’re building a modern hybrid workplace, defending against an evolving threat landscape, making the cloud work harder for you, or searching for ways to optimize your software portfolio, our friendly 6,000-person team is ready to solve what’s next for your organization. Our in-house data center integration, device configuration, and deployment and license advisory services, plus our top-tier status with vendors and flexible financing make life simpler for IT decision makers. Execute your IT vision with stress-free, scalable solutions you – and your people – will love. SHI is proud to be the largest Minority/Woman Owned Business Enterprise (MWBE) in the United States.
