Support Operations Manager

Posted 21 Days Ago
Be an Early Applicant
2 Locations
In-Office
Expert/Leader
Information Technology • Security • Cybersecurity
The Role
Leads support operations for a federal Owner’s Advisor infrastructure program. Oversees contracts support, document control, reporting coordination, PMIS integration, staffing, onboarding, access requests, training compliance, travel, deliverable calendars, invoices, program reviews, document governance, commercial records, playbook development, version control, lessons learned, and records handoff. Supervises support staff and establishes consistent procedures, service expectations, escalation routes, and auditable business processes.
Summary Generated by Built In
In a world of possibilities, pursue one with endless opportunities. Imagine Next!

 

At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential. Unleash your talent and redefine what’s possible.

 

Job Description:

Parsons is seeking a Support Operations Manager to join our Owner’s Advisor team supporting the Medical Enlisted Training Campus (METC) Recapitalization Program at Joint Base San Antonio–Fort Sam Houston. This mission-critical initiative will deliver five modern dormitory facilities for up to 6,000 joint-service medical students and the associated infrastructure.

 

Working alongside government leaders, military stakeholders, designers, and contractors, you will help manage risk, protect the government’s interests, and support the successful delivery of a high-profile Progressive Design-Build program. This is a unique opportunity to contribute to a landmark campus, advance innovative delivery methods, and help shape the future of large-scale Air Force infrastructure programs.


What You'll Be Doing:

  • Lead the support functions that keep the Owner Advisor team organized, auditable, and ready to scale.
  • Manage contracts support, document control, reporting coordination, and PMIS integration while supporting program staffing and business operations.
  • Supervise support staff and establish consistent procedures, service expectations, and escalation routes.
  • Coordinate staffing plans, onboarding, access-request routing, training compliance, travel, and administrative continuity.
  • Maintain the deliverable calendar and coordinate verified inputs for client reports, invoices, and program reviews.
  • Oversee document governance, PMIS workflows, reporting quality, and data stewardship with technical leads.
  • Coordinate commercial records and subcontractor support with authorized corporate procurement/contracts personnel.
  • Own Playbook assembly, version control, lessons capture, training logistics, and orderly records handoff.

What Required Skills You'll Bring:

  • Bachelor’s degree in business, project/construction management, or a related field
  • 10+ years of program operations experience, including 3+ years leading staff or support functions.
  • Experience with project administration, reporting, resource coordination, and controlled business processes.
  • Ability to coordinate technical and administrative teams, manage deadlines, and maintain reliable records.

What Desired Skills You'll Bring:

  • PMP or relevant operations/project management credential; federal AEC program experience.
  • Experience implementing PMIS/document workflows, supporting audits, and developing reusable program procedures.

Security Clearance Requirement:

None

This position is part of our Federal Solutions team.

The Federal Solutions segment delivers resources to our US government customers that ensure the success of missions around the globe. Our intelligent employees drive the state of the art as they provide services and solutions in the areas of defense, security, intelligence, infrastructure, and environmental. We promote a culture of excellence and close-knit teams that take pride in delivering, protecting, and sustaining our nation's most critical assets, from Earth to cyberspace. Throughout the company, our people are anticipating what’s next to deliver the solutions our customers need now.

We value our employees and want our employees to take care of their overall wellbeing, which is why we offer best-in-class benefits such as medical, dental, vision, paid time off, Employee Stock Ownership Plan (ESOP), 401(k), life insurance, flexible work schedules, and holidays to fit your busy lifestyle!

Parsons is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status or any other protected status.

We truly invest and care about our employee’s wellbeing and provide endless growth opportunities as the sky is the limit, so aim for the stars! Imagine next and join the Parsons quest—APPLY TODAY!

Parsons is aware of fraudulent recruitment practices. To learn more about recruitment fraud and how to report it, please refer to https://www.parsons.com/fraudulent-recruitment/.

Skills Required

  • Bachelor's degree in business, project or construction management, or a related field
  • 10+ years of program operations experience
  • 3+ years leading staff or support functions
  • Experience with project administration, reporting, resource coordination, and controlled business processes
  • Ability to coordinate technical and administrative teams, manage deadlines, and maintain reliable records
  • PMP or relevant operations/project management credential
  • Federal AEC program experience
  • Experience implementing PMIS and document workflows, supporting audits, and developing reusable program procedures

Parsons Corporation Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Parsons Corporation and has not been reviewed or approved by Parsons Corporation.

  • Retirement Support — Retirement programs are framed as a major value driver, with an ESOP alongside a 401(k) match and additional stock-purchase options contributing meaningfully to total rewards. This structure is positioned as especially attractive for employees who value long-term wealth-building over immediate cash.
  • Healthcare Strength — Health coverage is described as broad and choice-rich, with multiple plan types (PPO, HDHP, and some HMO networks) plus dental, vision, EAP, and wellness resources. The availability of different plan designs and national-carrier coverage supports varied employee needs.
  • Leave & Time Off Breadth — Time-off offerings are portrayed as competitive, including PTO, holidays, flexible schedules such as a 9/80 option for eligible roles, and floating holidays in the U.S. Paid parental leave of 160 hours is also highlighted as a meaningful component of the overall package.

Parsons Corporation Insights

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The Company
HQ: Centreville, VA
14,420 Employees
Year Founded: 1944

What We Do

Parsons is a digitally enabled solutions provider with a focus on making the world safer, smarter, healthier, more sustainable, and more connected. Founded in 1944, Parsons primarily serves the defense, security, and infrastructure markets. Uniquely qualified to deliver cyber/converged security, technology-based intellectual property, and other innovative services, the corporation delivers state-of-the-art solutions to federal, regional, and local government agencies as well as to private industrial customers worldwide. Parsons has a reputation for inclusion and diversity and has been named to the Ethisphere Institute’s list of World’s Most Ethical Companies for 10 consecutive years. Parsons facilitates a culture of innovation by encouraging collaboration among its employees and providing opportunities for career growth. With offices around the globe, people of varied talents and backgrounds, and a wide range of exciting projects, the possibilities at Parsons are endless. For more about Parsons, visit www.parsons.com. Mission: Delivering innovative infrastructure, defense, and security solutions to enable a more sustainable, safer, smarter, and more connected world.

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