blueAPACHE is an innovative and rapidly growing Managed Service Provider, providing IT and technology solutions to clients across various industries. We are currently seeking a talented and dedicated Support Operations Engineer to join our team.
In this role, you will be responsible for providing technical support and troubleshooting assistance to clients, ensuring prompt resolution of their IT issues. You will work closely with the Service Desk team, as well as other teams within the organization, to identify and address problems, escalate complex issues when necessary, and maintain a high level of customer satisfaction.
The ideal candidate has a strong technical background and excellent problem-solving skills. You should have experience in desktop support, network troubleshooting, and knowledge of various operating systems and software applications. Strong communication skills and the ability to work well in a team are also essential for success in this role.
Requirements
- Previous experience in a similar role, providing IT support and troubleshooting.
- Strong knowledge of desktop support and software applications.
- Experience with network troubleshooting and basic understanding of LAN/WAN.
- Proficiency in operating systems such as Windows, macOS, and Linux.
- Excellent problem-solving and communication skills.
- Ability to work well in a team and collaborate with different departments.
Benefits
blueAPACHE continues to grow alongside some of Australia’s leading midmarket businesses, our valued clients. We continue to stay abreast of current technologies to maintain our competitive advantage, offering the opportunity to continually expand your technical expertise and provide an uncompressing offering to our clients. We recognise our people are our most significant differentiator.
- We offer options for you to interview virtually.
- blueAPACHE offers an environment to make a real difference, develop careers within a supportive and rewarding environment.
- Flexibility to work the way that aligns with our values of employee and customer experience, including hybrid and work from home arrangements.
- Regular social events and an awesome culture – work with a team of experts in their field
- Ongoing training and development including paid certifications.
- Quality hardware and laptop provided.
- Employee referral programs - once you are in and you are loving it - you can refer a friend and get paid for it!
Please note, all offers of employment at blueAPACHE are subject to Police Clearance Checks.
Skills Required
- Previous experience in a similar role providing IT support and troubleshooting
- Strong knowledge of desktop support and software applications
- Experience with network troubleshooting and basic understanding of LAN/WAN
- Proficiency with Windows, macOS, and Linux operating systems
- Excellent problem-solving and communication skills
- Ability to work well in a team and collaborate with different departments
What We Do
Since 1998, blueAPACHE has been helping organisations access technology to their business advantage. We achieve this by providing IT management, IT strategy and converged IT services to clients across Australia, New Zealand, Asia and North America. blueAPACHE is renowned for helping organisations grow by removing the IT capital investment required to fund expansion. By delivering IT as a Service, blueAPACHE has revolutionised the way organisations access technology and communications with affordable solutions that provide true scalability, elasticity and agility. Our team of industry specialists work together to provide outstanding solutions to the complex technology problems. In addition to taking ownership of our clients’ IT challenges, we also leverage technology to improve business performance, align strategy, and drive their business objectives. With technical expertise, experience and infrastructure, blueAPACHE are the ideal technology partner for organisations looking for a professional IT services partner that will enable them to free up capital expenditure and focus on their core business – knowing that their IT is aligned to their needs, tailored for their objectives and underpinned by a team of industry experts
