Jobs at blueAPACHE

Serve as a primary escalation engineer for complex network, security, wireless, and WAN incidents. Lead advanced troubleshooting, root cause analysis, major-incident response, high-risk changes, and mentoring of Level 2 staff. Drive technical standards, automation opportunities, observability improvements, and ensure compliance with policies and customer SLAs. Participate in on-call roster and after-hours support.

Manage commercial relationships for a portfolio of MSP clients: build trusted advisor relationships, maintain CRM pipeline, negotiate renewals, provide quotations, run account governance (monthly reports, QBRs), work with Service Delivery to identify risks and opportunities, audit billing, and drive retention and revenue growth.

Lead and scale a multidisciplinary business development team to drive managed-services and platform revenue. Define go-to-market strategy, manage pipeline and deal economics, run the deal desk, lead bids/RFPs, manage vendor/channel partnerships, and represent blueAPACHE externally while maintaining forecast accuracy and CRM integrity.

Provide operational support and maintenance for customer network, security, wireless, and connectivity in an MSP environment. Manage incidents, service requests, and changes; troubleshoot firewalls, VPN, SD-WAN, routing and switching; maintain documentation and knowledge articles; participate in on-call, after-hours maintenance and incident response; collaborate with escalation and senior engineers; contribute to automation, AIOps, and continuous improvement initiatives.

Provide presales and bid coordination support by creating BOMs, SOWs, and proposals for run-rate opportunities; manage RFP timelines, stakeholder communication, and content libraries; ensure template consistency, document quality, CRM hygiene, and process improvements.