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The Role
Resolve at least 60 support tickets daily while maintaining resolution times under five hours and following SOPs. Complete app, admission, and registration formalities accurately and within required timelines. Train and assess team members, allocate work, resolve questions, supervise subordinates, and support achievement of key result areas.
Summary Generated by Built In
1. Support Ticket Resolution:
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
Ensure the accuracy of 99% of data entered for app-related formalities.
3.Admission Formalities:
Complete all admission formalities as per SOP within the next day (A+1 day).
Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities:
Complete all registration formalities as per SOP within the required timelines.
Ensure the accuracy of 99% of data entered for registration formalities.
5. Team Training and Assessment:
Conduct team assessments three times a month.
Allocate work and solve doubts as per company SOP.
Ensure team members are trained and their work aligns with company SOP.
6.Subordinate Supervision and Achievement:
Ensure subordinates carry out their work diligently.
Assist subordinates in achieving their Key Result Areas (KRA).
Resolve a minimum of 60 support tickets per day.
Maintain an average resolution time of less than 5 hours.
Follow Standard Operating Procedures (SOP) for all support ticket resolutions.
2. App-Related Tasks:
Complete all app-related tasks as per SOP with 99% accuracy by the next day (R+1 day).
Ensure the accuracy of 99% of data entered for app-related formalities.
3.Admission Formalities:
Complete all admission formalities as per SOP within the next day (A+1 day).
Ensure the accuracy of 99% of data entered for admission formalities.
4. Registration Formalities:
Complete all registration formalities as per SOP within the required timelines.
Ensure the accuracy of 99% of data entered for registration formalities.
5. Team Training and Assessment:
Conduct team assessments three times a month.
Allocate work and solve doubts as per company SOP.
Ensure team members are trained and their work aligns with company SOP.
6.Subordinate Supervision and Achievement:
Ensure subordinates carry out their work diligently.
Assist subordinates in achieving their Key Result Areas (KRA).
Benefits
Competitive Salary and Benefits
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The Company
What We Do
ArivuPro Academy, the brand of Arivu Educational Consultant, is a Bangalore-based EdTech company established in 2015. It provides tutoring and coaching for professional examinations and skill development in the commerce stream, including CA, CS, ACCA, CMA, CFA and related programs. The academy also partners with institutions across India to deliver integrated courses and aims to be a one-stop solution for commerce professionals.
