Customer Support Executive

Posted Yesterday
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Bengaluru, Bengaluru Urban, Karnataka, IND
In-Office
Entry level
Artificial Intelligence • Computer Vision • Analytics • Big Data Analytics
The Role
Follow up with customers on pending payments and outstanding dues, create and close support tickets, maintain PM activity reports, coordinate with accounts and sales teams on invoices, and build relationships with bank representatives. The role requires strong communication, negotiation, organization, basic banking knowledge, and the ability to multitask. Freshers with strong communication skills may apply.
Summary Generated by Built In

Job description

Enview is an exciting and rapidly growing startup aiming to revolutionize the way companies leverage their enterprise CCTV cameras. Our mission is to add intelligence to enterprise CCTV video feeds, enabling organizations to manage, optimize, and extract valuable insights from their CCTV deployments.

What you’ll do

·       Follow up with customers for pending payments and outstanding dues.

·       Creating & Closing tickets through portal.

·       Maintaining and updating reports related to PM activities.

·       Coordinate with internal teams such as accounts and sales for payment details and invoice clarifications.

·       Build and maintain strong professional relationships with bank representatives.

Who you are and what your capabilities are

·       Good verbal and written communication skills.

·       Strong negotiation and interpersonal skills.

·       Basic knowledge of banking and payment processes.

·       Ability to multitask, prioritize, and manage time effectively.

·       Bachelor's degree in Commerce, Diploma (E&C), Business Administration, Bsc.

·       0-1 years of relevant experience in customer support, collections, or banking preferred.

·       Freshers with strong communication skills and a willingness to learn may also apply.

Perks

·       Health Insurance

·       PF

·       Performance Pay

Skills Required

  • Good verbal and written communication skills
  • Strong negotiation and interpersonal skills
  • Basic knowledge of banking and payment processes
  • Ability to multitask, prioritize, and manage time effectively
  • Bachelor's degree in Commerce, Diploma in Electronics and Communication, Business Administration, or Bachelor of Science
  • 0-1 years of relevant experience in customer support, collections, or banking
  • Freshers with strong communication skills and willingness to learn may apply
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The Company
HQ: San Francisco, CA
Year Founded: 2015

What We Do

Enview is a Silicon Valley-based 3D Geospatial Analytics company that protects people and critical infrastructure by mapping the world in 3D. The company utilizes a scalable AI platform for the automated classification of 3D point clouds, combining expertise in remote sensing, computer vision, and geospatial big data to create digital twins of the physical world and predict future threats.

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