Support Engineer

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About this opportunity
At Mobile Financial Services we enable financial inclusion - truly using Technology for doing good in society! Our systems are used by hundreds of millions every day for services such as peer-to-peer transfers, payments, disbursements, loans, savings etc.
The Ericsson Wallet Platform is a product which enables our customers to provide mobile financial services. Customers are operators and banks, both of whom have very high expectations on the level of security which this financial solution provides and the way the solution is operated, integrated, and customized.
Together we work on a product that improves the lives of millions of daily users in Africa, the Middle East, and Latin America. We build our financial platform to help bring financial freedom to many people around the world.
Are you our new colleague in MFS Operations? We need one more driving person who is passionate about achieving results through teamwork in our rapidly growing business.
What you will do
• You will work in Managed Services delivery as part of Onsite support team responsible for system stability, performance and life cycle management • This also includes support for patching, failover preparation and verification, troubleshooting during incidents, and preventive maintenance.• Be responsible for the coordination, management, and execution of proactive and reactive maintenance activities that require a higher level of support.• Able to investigate, debug and reproduce issues, provide fixes and workarounds, and verify changes to ensure continued operability of the software solution.• Implement approved workaround where possible• Preparation of the incident report• Review and secure RCA from 3PP and L3 support• Contribute towards meeting all the Managed Services SLAs and KPIs as applicable to the customer contracts.• Release & Deployment Management Support• Responsible for mentorship and Knowledge base data creation• Be able to support onsite outside of business hours.• Be able to work as per shift roaster (applicable for engineers working as part of Ericsson 24*7 delivery setup)• When Onsite, Act as the Customer interface for change requests, service requests, subscriber queries and any other technical issues related to business demands, system performance and stability.• Handle calls/bridges for ongoing Issues and update all stakeholders on progress/analysis/resolution.
You will bring
• Degree in Software Engineering or similar. • Solid Linux/Unix handling knowledge.• Scripting (e.g. Shell, Python, Ansible).• Experience in container technologies, e.g. Docker/Kubernetes.• Knowledge on Grafana, Elastic search is a merit.• Able to make standard configurational changes and regular application upgrades using SOP/MOP.• Meritorious is an Oracle database experience.• Meritorious is to have demonstrated ability from Mobile Commerce, online banking, or the IT area of the financial sector that has worked in.• ITIL / eTOM process certification and knowledge will be a merit.• Having background of service operations (problem, event, incident mgmt.) and service transition (change and knowledge mgmt.) is a must.• Fluent in spoken and written English.• Exceptional communication skills, both written and verbal.• Excellent active listening skills.• Flexible and adaptable; able to work in ambiguous situations.• Problem solving and root cause identification skills.• Must be a team player and able to work collaboratively with and through others.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Zambia (ZM) || Lusaka
Req ID: 786444