Europe, Middle East, and Africa (EMEA) Market Area is a vibrant hub of innovation, technology, and collaboration. At its core, our Networks organization plays a pivotal role in driving thought leadership and delivering exceptional value in a fast-changing environment, where business realities vary across diverse markets and countries. With almost 4,000 skilled professionals and a strong commitment to a diverse and inclusive culture.
We are looking for a Provisioning Support Engineer responsible for securing high-quality provisioning and service activation support for a key customer in Algeria using the Ericsson Dynamic Activation (EDA) solution. The role sits in the EMEA Service Line Support & Repair organization and contributes directly to customer network stability, contract SLA fulfillment, and customer satisfaction.
You will work closely with customer operations, Ericsson global/Market Area (MA) support organizations, and product units to analyze, troubleshoot and resolve.
Join our Team
Key Responsibilities• Support Ericsson Dynamic Activation (EDA) solutions for a key customer in Algeria, ensuring high availability and service performance.• Provide end-to-end provisioning and activation support for mobile and fixed services, including configuration, validation, and troubleshooting.• Analyze, troubleshoot, and resolve incidents, problems, and service requests within agreed SLAs.• Execute configuration changes, workarounds, and corrective actions following Ericsson and customer processes.• Perform health checks, monitoring, and performance analysis to improve service stability and customer experience.• Identify recurring issues, drive preventive actions, and contribute to knowledge base documentation.• Support software upgrades, patches, and hotfix implementations, including validation, deployment support, and post-change follow-up.• Participate in Root Cause Analysis (RCA) and implement corrective and preventive actions.• Collaborate with Global Support, Market Area teams, and Product Development Units to resolve complex issues and escalations.• Contribute to capacity, performance, and stability improvements of activation and provisioning platforms.• Participate in on-call and standby rotations to support 24/7 operations.• Ensure compliance with Ericsson security, quality, and service delivery standards.
Required Competencies & Experience
Education & Experience• Bachelor's degree in Telecommunications, Computer Science, IT, or a related field.• 5+ years of experience in OSS/BSS operations or support environments.• Experience supporting activation or provisioning platforms such as EDA is highly desirable.
Technical Skills• Strong knowledge of service activation and provisioning platforms (EDA or similar orchestration solutions).• Understanding of activation and provisioning processes within mobile and fixed telecom networks.• Knowledge of telecom protocols including IP, Diameter, SS7/SCCP, SIGTRAN, CAMEL/INAP, HTTP/REST, SOAP, TCP/UDP.• Experience with Linux/UNIX systems, scripting (Bash, Python, Perl), and databases (SQL, Oracle, PostgreSQL).• Familiarity with monitoring, tracing, ticketing, alarm, incident, and problem management tools.• Experience with cloud and virtualized environments such as VMware, OpenStack, Kubernetes, and containers.
Soft Skills• Strong analytical and troubleshooting skills.• Customer-focused with effective communication abilities.• Ability to manage multiple priorities and work under pressure.• Collaborative team player with a proactive approach.• Comfortable working in multicultural and distributed teams.
Languages• Fluent English is required.• French is a strong advantage due to customer interaction in Algeria.
Additional Information• Participation in 24/7 support shifts, on-call duty, weekends, and public holidays may be required based on business needs.
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: Algeria (DZ) || Alger
Req ID: 785477
Skills Required
- Bachelor's degree in Telecommunications, Computer Science, IT, or a related field
- 5+ years of experience in OSS/BSS operations or support environments
- Experience supporting activation or provisioning platforms such as EDA
- Strong knowledge of service activation and provisioning platforms
- Understanding of telecom protocols and activation processes
- Experience with Linux/UNIX systems, scripting, and databases
- Familiarity with monitoring and incident management tools
- Experience with cloud and virtualized environments
- Fluent English is required; French is an advantage
What the Team is Saying
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Ericsson Compensation & Benefits Highlights
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Healthcare Strength — Comprehensive medical, dental, vision, and mental‑health options are positioned as core benefits with multiple plan choices in key markets. Official materials explicitly emphasize healthcare breadth as part of “Life at Ericsson.”
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Retirement Support — 401(k) with employer matching in the U.S., pensions in some regions, and broad access to an ESPP indicate strong long‑term financial support. Company filings and AGM materials describe share programs and post‑employment benefits as ongoing pillars of the package.
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Leave & Time Off Breadth — Paid time off, sick leave, holidays, and paid volunteer time are highlighted alongside generous parental leave in various locations. Time‑off entitlements are presented as a strong component of the total rewards offering.
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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