Support Engineer - Python Development

Join Our Mission to Revolutionize Healthcare

Thoughtful is pioneering a new approach to automation for all healthcare providers! Our AI-powered Revenue Cycle Automation platform enables the healthcare industry to automate and improve its core business operations.

We're looking for an Exceptional Support Engineer to join our team.

As a key member of our team, you will bridge the gap between our advanced AI technologies and the operational needs of our healthcare customers. You will work directly with healthcare providers to deploy and integrate our solutions, tailoring them to meet unique challenges and ensuring they deliver maximum value. Your efforts will empower healthcare organizations to operate more efficiently, ultimately improving patient care.

Learn more about our Warrior culture.  Join us to transform how leading healthcare companies operate.

Your Role:

• Customer‑Centric Support: Serve as the primary technical liaison for healthcare customers—triaging issues, gathering feedback, and driving swift, high‑quality resolutions that elevate the overall support experience.
• Collaborative Engineering: Partner with developers, product managers, and cross-functional teams on large-scale internal initiatives, ensuring new features integrate smoothly while enhancing overall support effectiveness.
• Continuous Improvement: Draw on real-world usage data, customer insights, and emerging technologies to refine support processes, advocate for enhancements, and drive sustainable growth in product value.
• Production Ownership: Take end-to-end responsibility for product stability and performance, proactively monitoring systems, addressing incidents, and continuously refining operations to ensure reliability.
• Solution Building: Design and develop robust features, tools, and integrations that directly address real-world challenges, enabling seamless scaling and high-impact performance in production environments.

Your Qualifications:

• Bachelor’s or Master’s degree in Computer Science, Engineering, or a related technical field.
• Over 2 years of experience in a customer or product-facing technical role such as Full Stack Developer, Solutions Engineer, Implementation Engineer, or Technical Consultant.
• Proficiency in Python and strong software development fundamentals knowledge
• Experience with APIs, web services, and integration of complex systems.
• Familiarity with cloud platforms and deployment tools.
• Understanding of AI/ML concepts and their practical applications in business solutions.
• Excellent problem-solving skills with a keen attention to detail.
• Strong communication skills, capable of conveying technical concepts to diverse audiences.

What Sets You Apart:

• Experience with healthcare IT systems, knowledge of HIPAA regulations, and understanding of healthcare data standards.
• Demonstrated success in delivering direct technical support to external customers (ideally in healthcare), troubleshooting complex systems, and consistently meeting SLA targets.
• Passionate about delivering exceptional service and exceeding customer expectations.
• Comfortable working in fast-paced environments and adapting to changing customer needs.
• Eager to explore new technologies and methodologies to enhance deployment processes.
• Ability to work effectively within cross-functional teams and contribute positively to team dynamics.

• Market-leading base salary and bonus
• Employee stock options
• Medical, dental, and vision insurance for you and your dependents
• We expect you to unwind and disconnect for three weeks per year while still getting paid