ABOUT UNCHAINED
Unchained offers a suite of bitcoin financial services built on top of a unique collaborative custody model. These include: buying and selling bitcoin directly to and from cold storage, bitcoin retirement accounts, bitcoin-backed loans, concierge services to educate clients on best security practices, and cold storage solutions for institutions and other businesses.
POSITION OVERVIEW
The Junior Onboarding Analyst plays a key role in delivering a seamless, compliant, and efficient client onboarding experience. This role is responsible for reviewing applications, validating documentation, and ensuring all onboarding requirements are met and adhere to internal policies and regulatory requirements, including Know Your Customer (KYC), Customer Identification Program (CIP), and Anti-Money Laundering (AML) standards. The ideal candidate is a motivated, detail-oriented, and process-driven individual early in their career who is eager to learn, comfortable following defined procedures, and understands the importance of accuracy, integrity, and delivering an exceptional client experience.
WHAT YOU'LL DO
- Follow established onboarding workflows, checklists, and standard operating procedures (SOPs) to review new client applications and perform know-your-customer (KYC) reviews
- Validate required documentation (e.g., identity, entity, or supporting materials) against onboarding requirements
- Identify discrepancies, missing information, or potential risk indicators and escalate issues appropriately
- Communicate professionally and clearly with clients regarding onboarding requirements and next steps
- Request additional information or clarification in a courteous, consistent, and compliant manner
- Manage multiple onboarding cases while maintaining responsiveness and accuracy
- Maintain organized records to support auditability and quality assurance
- Incorporate feedback to continuously improve accuracy and efficiency
WHO YOU ARE
- Bachelor’s degree or equivalent work experience (recent graduates encouraged to apply)
- Detail-oriented and able to follow structured processes
- Strong written and verbal communication skills
- Comfort working with checklists, documentation, and internal systems
- Ability to manage multiple tasks and prioritize effectively
- Willingness to ask questions and escalate when uncertain
- You live in the United States
Even Better
- You have 1+ years of experience in KYC/AML compliance or relevant industry certifications (e.g., CAMS, CFCS, CFE, etc.)
- You have a bachelor’s degree in Finance, Business, Criminal Justice, or a related field.
- Knowledge of bitcoin, or experience working in the Bitcoin space
WHAT WE OFFER
- Company paid medical, dental, and vision coverage
- 401k with employer match
- Employee stock options
- Unlimited PTO
- Training & development opportunities
- Remote work flexibility
Top Skills
What We Do
Founded in 2016, Unchained is a top 10 bitcoin platform in the US by assets that has helped thousands of individuals and businesses truly own their wealth by holding bitcoin keys. Unchained's collaborative custody model allows clients to access financial services while continuing to have the benefits of self-custody, the ultimate consumer protection in these uncertain times.
Why Work With Us
We are a mission-driven organization. Bitcoin is our common purpose. We commit to building something great together that serves the bitcoin community and empowers true ownership.
Unchained Offices
Remote Workspace
Employees work remotely.
Our goal is to hire the best talent in the US. The majority of our roles are remote-friendly, although we do encourage and support our team members who wish to relocate to the Austin, TX area.
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