- Provide end-to-end technical support for users, ensuring timely resolution of hardware, software, and network issues.
- Design, deploy, and maintain IT infrastructure, ensuring stability, security, and scalability.
- Monitor and support daily IT operations for business continuity.
- Configure and maintain complex systems and software environments (e.g., Microsoft, Linux, MAC OS X).
- Address client inquiries effectively and ensure excellent communication for issue resolution.
- Document technical issues, solutions, and standard procedures for knowledge sharing.
- Collaborate with Tier 2 and Tier 3 support teams for escalations.
- Assist with onboarding of new employees and provide technical orientation and support.
- Participate in IT projects including upgrades, migrations, and implementation of new technologies.
- Microsoft Azure, Exchange, O365 Administration
- Microsoft End-Point, RDP, SCCM
- Hyper-V, VMWare, Citrix
- Linux, MAC OS X
- Uni-Flow and network printing systems
- Ticketing systems and SLA tracking
- Strong experience in troubleshooting, diagnostics, and problem-solving.
- Familiarity with infrastructure deployment and monitoring.
- Proficiency in both hardware and software support environments.
- Clear and effective communication skills with the ability to translate technical terms to non-technical users.
- Demonstrated leadership in handling escalated issues and mentoring junior team members.
- Excellent interpersonal and customer service skills
- Time management and ability to prioritize
- Adaptability in a fast-paced, changing environment
- Team collaboration and leadership potential
- High attention to detail and technical documentation skills
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What We Do
We are a global team who's passionate about transformative enterprise solutions & intelligent design.
Our solutions and designs are out to reshape the way people interact with technology. BlackStone eIT supplies innovative solutions to automate and digitally transform human and information intensive processes. We empower breakthrough business results with smarter workflows, augmented business intelligence with AI insights, and through real-time situational awareness which all drive better business outcomes.
BlackStone offers a portfolio of next generation solutions, tools, and technologies to be used as a platform to transform traditional organizations into modern smart organizations. Our solutions are designed to dramatically reduce operating costs, increase competitiveness, mitigate risk, boost internal productivity, improve the customer and employee experience, and to make the previously impossible, possible
