Technical Support Engineer

Your Role in Driving Digital Innovation

• Take ownership of platform and product issues, working independently with customers to resolve platform and application development/deployment issues.
• Investigate, reproduce, and troubleshoot reported issues, identifying suitable solutions or root causes within our platform infrastructure and software;
• Use cloud monitoring tools to analyze application and infrastructure logs, and correlate various performance metrics to identify root causes;
• Manage all stakeholders by clearly communicating reported issues to the R&D team, Product Manager, and Customer Success Manager, ensuring effective cross-functional coordination;
• Work with minimal supervision, making independent decisions with discretion;
• Effectively manage your time, prioritizing daily tasks based on the severity of the problem and its business impact on the customer;
• Set and maintain customer expectations by adhering to Service Level Agreements and prioritizing reported incidents;

Are You the Innovator We Need?

• You are a high-energy professional who loves engaging with customers to solve their challenges;
• Hold a B.S. in Information Systems, Engineering, Computer Science, or equivalent;
• Have excellent communication skills, both written and verbal, in English.
• Are passionate about technology have an interest in cloud infrastructure and strong problem-solving and analytical skills;
• Are well-organized, flexible, and able to keep track of your tasks;
• Have an understanding of and interest in programming languages, integration, relational databases, and/or cloud technologies (e.g., AWS, Azure);
• Have experience in a customer-facing technical support or consultancy role, or other relevant work experience (preferred);
• Can join us at our amazing Rotterdam office at least 2 days a week;