Support Engineer

Support Engineer

Company Overview:

Prompt is revolutionizing healthcare by delivering highly automated and modern B2B enterprise software to rehab therapy businesses, the teams within, and the patients they serve. We have established ourselves as the go-to platform in the space, are setting a new standard in healthcare technology, and are rapidly growing our market share. We are looking for a Support Engineer to support our SaaS product by bridging the gap between the engineering and client experience teams.

Why work for Prompt?

• Big Challenges: Here at Prompt, we are solving complex and unique problems that have plagued the healthcare industry since the dawn of time.

• Talented People: Prompt didn't happen by chance, it's a team of incredibly talented and proven individuals who all made their mark before joining forces to build the greatest software on the planet for rehab therapists.

• Healthy Approach: This isn't an investment bank. At Prompt you own your workload and the entire organization takes a liking to smart work (over hard work).

• Positive Impact: Prompt helps outpatient rehab organizations treat more patients and deliver better care with less environmental waste. That means less surgery and less narcotic-based pain treatment, all while turning a paper-heavy industry digital.

Responsibilities

• Work collaboratively with the engineering and client experience teams to identify and resolve issues in the product

• Meet (virtually) with customers and internal stakeholders to diagnose potential issues

• Write detailed technical specifications for engineers to reproduce and resolve identified issues

• Utilize technical skills to execute scripts and run database queries in order to identify or resolve issues

Qualifications

• 3+ years of experience working as either a Support Engineer or as a Software Developer with customer-facing responsibilities

• Working knowledge of MySQL or an equivalent relational database querying language (Postgres, MSSQL, etc.)

• Comfortable using Chrome DevTools (or equivalent) to investigate and debug issues with web applications

• Ready to embrace a fast-paced environment, with rare requirements to work beyond standard hours

• Strong communication skills and the ability to comfortably articulate your thoughts and decisions, including with senior leadership

• Strong time management skills, including the ability to prioritize tasks and focus on the most pressing issues

Preferred (nice-to-have) Qualifications

• Experience working in software development (especially using php or modern javascript frameworks like vue)

• Experience working in customer support or otherwise directly responding to customer issues

• Knowledge of various AWS services like EC2, S3, Route 53, or CloudWatch

• A background working in the healthcare industry

• Prior startup and/or B2B SaaS technology organization experience

Perks - What you can expect:

• Competitive salaries

• Remote/hybrid environment

• Potential equity compensation for outstanding performance

• Flexible PTO

• Company-wide sponsored lunches

• Company paid disability and life insurance benefits

• Company paid family and medical leave

• Medical, dental, and vision insurance benefits

• Discounted pet insurance

• FSA/DCA and commuter benefits

• 401k

• Credits for online and in-person fitness classes/gym memberships

• Recovery suite at HQ – includes a cold plunge, sauna, and shower

Prompt Therapy Solutions, Inc is an equal opportunity employer, indiscriminate of race, color, religion, ethnicity, ancestry, national origin, sex, gender, gender identity, sexual orientation, age, marital status, veteran status, disability, medical condition, or any other protected characteristic. We celebrate diversity and are committed to creating an inclusive environment for all employees.
Prompt Therapy Solutions, Inc is an E-Verify Employer.