The Role
Provide round-the-clock technical support to global customers through phone, email, and live chat. Investigate and troubleshoot product and service issues, escalate complex problems, document interactions in CRM systems, and educate customers about security system features. The role requires customer communication experience, basic physics and electrical engineering knowledge, intermediate or higher English proficiency, and familiarity with tools such as Jira and Confluence.
Summary Generated by Built In
Join Ajax Systems, the leading manufacturer of cutting-edge Ajax wireless security systems with smart home capabilities. As a full-cycle company, we take pride in our ability to transform ideas into innovative products through development and mass production.
With a diverse range of 170+ devices, the Ajax line safeguards premises against burglary, fires, and floods while providing seamless control over electrical appliances. Our solutions have earned us Europe's highest security awards, solidifying our position as a trusted name in the industry.
Ajax is a Ukrainian success story, fueled by immense strength and boundless energy. We currently protect over 1,800,000 users in 170 countries worldwide. As our company continues to thrive, we are constantly seeking active individuals to join our team and contribute to our ongoing growth.
Right now, we have an exciting opportunity for a Support Engineer with a strong command of English.
As part of our dedicated support team, you will assist customers from all corners of the globe, providing round-the-clock assistance through various channels. We're proud of our ability to communicate in multiple languages, enabling us to promptly address and resolve user issues.
To excel in this role, we're seeking a passionate and talented Technical Support Engineer who can:
- Respond to customer inquiries promptly and professionally via phone, email, and live chat.
- Investigate and troubleshoot client issues related to our products and services, ensuring swift resolution.
- Escalate complex problems to the appropriate team when necessary.
- Document and track customer interactions and problems using our efficient customer relationship management system (CRM).
- Educate customers on the features and benefits of our outstanding products and services.
Key requirements for this role:
- Knowledge of the basics of physics and electrical engineering, empowering you to handle technical queries effectively.
- Intermediate or higher level of English proficiency.
- Experience in customer communication, ensuring you understand their needs and can provide exceptional support.
- Familiarity with CRM systems (Jira, Confluence, etc.) is. a plus
- A degree in tech/engineering as a plus.
In return for your dedication and contributions, we offer:
- Working in dynamically growing multinational and multicultural Group.
- Ability to add value to the business by applying your knowledge and skills.
- Ajax security system kit (you will be a part of the beta-testing program and will be able to test new devices and features before official release).
- Full-time working schedule.
- Medical insurance.
If you are ready to join a forward-thinking company that values innovation and customer satisfaction, while offering a vibrant work environment, then apply now to become a part of our exceptional team at Ajax Systems.
Skills Required
- Knowledge of basic physics and electrical engineering
- Intermediate or higher English proficiency
- Experience communicating with customers
- Familiarity with CRM systems such as Jira and Confluence
- Degree in technology or engineering
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The Company
What We Do
The largest manufacturer of security systems in Europe. Designed and developed in Ukraine
