Our Engineering Support Team is a key element in the device launch process. We assist stakeholders by monitoring performance metrics and providing on-demand reporting that directly enables critical product decisions.
Job SummaryWe are looking for a highly responsible, detail-oriented, and passionate Intern Tech Support Engineer to join our team. In this role, you will work with terabytes of data from tens of device models deployed to millions of active users in the field. Operating within a fast-paced environment and a tight release schedule, you will run SQL queries, triage tickets, and ensure data accuracy according to established guidelines.
Our team actively leverages modern tech: our workflow heavily relies on intense AI tool usage, including advanced prompting and sub-agentic workflows, so a candidate eager to work alongside AI tools will thrive here.
Responsibilities and Duties- Assist the team with performance monitoring and generate reports using existing instructions and clear formatting guidelines.
- Perform basic triaging of incoming tickets and investigate metric anomalies.
- Gather and organize input data for engineers (such as device lists, environment setups, and metric patterns).
- Follow process instructions and carefully verify your output before submitting it for review or sharing it with stakeholders.
- Good understanding of SQL basics to write simple queries and pull necessary data.
- Experience with Jira, Confluence, Slack, and Google Workspace (Google Sheets, Docs).
- High attention to detail, strong sense of responsibility, self-motivation, and the ability to ask questions when encountering new areas.
- At least an Intermediate level in both written and spoken English (B1).
- Basic experience with data & analytical tools (Amazon Redshift, AWS Athena, Tableau, Splunk).
- Basic scripting skills (Python, Bash) for task automation.
- Familiarity with AI tools / basic prompting to speed up routine work
- The environment of equal opportunities, transparent and value-based corporate culture, and an individual approach to each team member
- Competitive compensation and perks.
- Gig-contract (6 months)
- 21 paid vacation days per year, paid public holidays according to Ukrainian legislation
- Medical insurance is provided from day one. Sick leaves and medical leaves are available
- Remote working mode is available within Ukraine only
- Free meals, fruits, and snacks when working in the office.
Skills Required
- Good understanding of SQL basics and ability to write simple queries
- Experience with Jira, Confluence, Slack, and Google Workspace
- High attention to detail and strong sense of responsibility
- Self-motivation and ability to ask questions when encountering new areas
- Intermediate written and spoken English level (B1)
- Basic experience with Amazon Redshift, AWS Athena, Tableau, or Splunk
- Basic Python or Bash scripting skills
- Familiarity with AI tools and basic prompting
What We Do
We are SQUAD: an R&D center that develops advanced AI-powered smart camera solutions. Our engineering team excels in advanced motion detection, real-time video analytics, and intelligent false-alarm reduction, creating impactful solutions in our 6,500 m² of in-house innovation labs. Driven by innovation and powered by our professional team, we combine deep technical expertise with a strong culture of development and a commitment to learning and growth. We embrace challenges as opportunities for innovation, and firmly believe that our team's ongoing development and agility help solid companies soar to new heights. By integrating state-of-the-art hardware, advanced software, and innovative AI, we deliver bespoke solutions that enable our clients to achieve exceptional security and operational efficiency across various industries.
