The Role
Provide on-site and remote technical support for machine vision systems: install and commission hardware, configure sensors and networks, perform software/XML setup, troubleshoot hardware/software/network issues, train clients, work with IT teams, and develop SOPs to improve support.
Summary Generated by Built In
Are you passionate about solving technical challenges in the field? Do you enjoy working with cutting-edge hardware, networking, industrial automation, and software? If so, this is your opportunity to join a fast-growing technology company transforming the mining industry through advanced machine vision solutions.
What You'll Be Doing
As part of our technical support team, you will:
- Install and commission machine vision systems at client sites.
- Configure sensors, IP cameras, lasers, network switches, LED lighting, and low-voltage power supplies.
- Assist with software installation, XML configuration, and ongoing system maintenance.
- Provide client training and handovers for first-line support.
- Monitor and troubleshoot deployed systems remotely.
- Diagnose hardware, software, networking, and data integrity issues.
- Resolve OPC communication and sensor-related faults.
- Work closely with client IT teams on infrastructure planning and network connectivity.
- Develop troubleshooting procedures and standard operating procedures (SOPs) to improve support efficiency.
- Deliver exceptional technical support and build strong customer relationships.
Requirements
What We're Looking For
Essential
- Bachelor's Degree or National Diploma in Electrical Engineering, Electronic Engineering, or a related technical field.
- 2–4 years' hands-on experience in electronics, instrumentation, or field engineering.
- Experience with networking infrastructure and hardware troubleshooting.
- Strong fault-finding and diagnostic skills.
- Excellent communication and customer service skills.
- Ability to work independently and manage priorities effectively.
Highly Desirable
Experience working with any of the following:
- Mining or minerals processing environments
- Industrial field support services
- PLCs
- Power supplies
- IP Cameras
- Wi-Fi networks
- Industrial networking
- Servers and networking equipment
- Firewalls
- OPC Communication
- Database and server hosting
- Electronic repairs and component replacement
Skills Required
- Bachelor's Degree or National Diploma in Electrical Engineering, Electronic Engineering, or related technical field
- 2-4 years' hands-on experience in electronics, instrumentation, or field engineering
- Experience with networking infrastructure and hardware troubleshooting
- Strong fault-finding and diagnostic skills
- Excellent communication and customer service skills
- Ability to work independently and manage priorities effectively
- Experience in mining or minerals processing environments
- Experience with industrial field support services
- Experience with PLCs
- Experience with power supplies and low-voltage systems
- Experience with IP cameras
- Experience with Wi-Fi networks
- Experience with industrial networking
- Experience with servers and networking equipment
- Experience with firewalls
- Experience with OPC communication
- Experience with database and server hosting
- Electronic repairs and component replacement experience
Am I A Good Fit?
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The Company
What We Do
Sabenza IT is a niche recruitment company specializing in Information Technology, SAP, Finance, and Engineering roles, with over 23 years of experience.
