Provide full-time technical support for long-term projects, Monday through Friday.
Execute IMAC activities (Install, Move, Add, and Change) for IT hardware and software assets.
Work within ITIL and Agile environments, ensuring compliance with SLAs and ticket management processes.
Deploy and manage software packages using Microsoft SCCM.
Perform manual software installations, upgrades, troubleshooting, and issue resolution.
Prioritize and manage multiple support requests in a fast-paced environment.
Provide technical support for laptops, printers, mobile devices, and related peripherals.
Troubleshoot and support network connectivity issues, including LAN, Wi-Fi, and VPN environments.
Manage, configure, and support email accounts and messaging services.
Maintain accurate documentation of incidents, service requests, and technical procedures.
Collaborate with internal teams and end users to ensure efficient resolution of technical issues and high customer satisfaction.
Experienced Support Engineer with expertise in end-user support, IMAC services, software deployment using SCCM, network troubleshooting, and mobile device management. Skilled in ITIL-based service delivery, ticketing systems, SLA compliance, and technical problem resolution. Proven ability to support enterprise environments while managing multiple priorities and delivering excellent customer service.
Skills Required
- Experience providing end-user technical support
- Experience performing IMAC activities for IT hardware and software assets
- Microsoft SCCM software deployment experience
- Manual software installation, upgrade, troubleshooting, and issue resolution skills
- Technical support experience for laptops, printers, mobile devices, and peripherals
- LAN, Wi-Fi, and VPN troubleshooting experience
- Email account and messaging service support experience
- ITIL-based service delivery and SLA compliance experience
- Ticket management and technical documentation experience
- Ability to manage multiple support requests in a fast-paced environment
What We Do
GSB Solutions is a global company offering technology solutions, ICT solutions, human capital management, educational programs, and cybersecurity services, leading digital transformation through software development and IT consulting.
