Scope:
- Batch Monitoring
- Taking ownership of customer issues reported and seeing problems through to resolution
- Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
- Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
- Incident and problem management, change management, along with service requests within the SLA
- Proactively suggesting improvements and fixes for various issues (Technical, process and business related)
- Maintenance of Pre-production environment
- Patch Deployments, testing of patches in pre-production environments
- Purge activities, other regular maintenance activities
- Provide assistance with technical issues
- Produce reports for internal purpose and as per customer requirements
- Communicate with customers on resolution of various issues
- Work in shifts
What are we looking for:
- Software: Good knowledge in PL/SQL, Windows, Oracle, Unix and shell scripting, able to write the scripts/debug the issues.
- 2-4 years of relevant experience
- Willing to work in 24*7 support operations
- Good understanding of support processes (Incident, change, problem).
- Good communication and interpersonal skills
What you’ll do:
- L2 Application Support
- Work on system improvements
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values
Diversity, Inclusion, Value & Equity (DIVE) is our strategy for fostering an inclusive environment we can be proud of. Check out Blue Yonder's inaugural Diversity Report which outlines our commitment to change, and our video celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Top Skills
What We Do
Blue Yonder is the world leader in digital supply chain and omni-channel commerce fulfillment. Our intelligent, end-to-end platform enables retailers, manufacturers and logistics providers to seamlessly predict, pivot and fulfill customer demand. With Blue Yonder, you can make more automated, profitable business decisions that deliver greater growth and re-imagined customer experiences. Blue Yonder - Fulfill your Potential
Blue Yonder’s tagline “Fulfill Your Potential” reflects the company’s mission to empower every organization and person on the planet to fulfill their potential. Each day, our global teams of associates and business partners work together to accelerate global economic growth, increase sustainability and prosperity with a Sonoran Spirit.
