Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We are actively seeking a Support Engineer, SAP SuccessFactors for Employee Central, Employee Central Time Off & Employee Central Payroll modules. This role is based in India, Hyderabad

About Rimini Labs India

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

This position is responsible for providing incident, change request and enhancement support to Application Management Services (AMS) customers for SAP SuccessFactors.
Experienced consultant with extensive hands-on experience in SAP SuccessFactors for EC, EC Time Off & ECP modules.

Essential Duties and Responsibilities

• Requirements Gathering & Designing: Liaison with SMEs to understand their Business Requirements and advise them efficient system solutions. If required, guide the clients in re-engineering their Business Processes. Also educate them on alternatives for system design & advice how to achieve desired business outcomes.
• Implementation: Configure and Test SAP SuccessFactors modules
• Data Migration: Perform/Support Data Migration as required.
• Client Engagement: Setup relevant data within the configured SAP SuccessFactors module, so as to showcase to client the end-to-end business process. Collect & process the feedbacks from Clients, to make necessary system changes. Also extend extensive support to Clients when they test SAP SuccessFactors modules.
• Training: Educate clients on how to use SAP SuccessFactors modules.
• Documentation: Diligently document Business Requirements so as to baseline for implementation. Prepare training materials & other documents required for successful completion of the project.
• Support: Post implementation, understand the requirements / issues from the client and provide necessary technical solutions. This could include fixing issues and/or implementing new features based on business need.

Additional Duties and Responsibilities

Other job-related duties and responsibilities may be assigned from time to time.

Education 

• Bachelor’s Degree in Computer Science or related field or equivalent experience.

Experience 

• Minimum 6 to 8 years of SAP experience in SuccessFactors Employee Central (EC), Employee Central Time Off and Employee Central Payroll including implementation and configuration knowledge.
• Minimum 1 End to End implementation experience in SF Employee Central, EC Time Off and EC Payroll.
• Understanding of business processes related to Core HR
• Knowledge/experience of any other SuccessFactors module will be an added advantage.
• Responsible for maintaining Configuration Workbooks and Knowledge in integration of Recruitment with Employee Central. 
• Strong experience in EC/EC Time Off/EC Payroll support project and collaboratively work with the team.
• Certified in SuccessFactors Employee Central is a plus but not mandatory.
• The candidate must have strong problem-solving skills, be self-directed, and be capable of working with minimal supervision.
• Good interpersonal and organizational skills with the ability to communicate effectively with both technical and non-technical customers.
• Ensure compliance with relevant data privacy and data protection policies and regulations.
• Participate in the review of new functionality for each system release and in the implementation and testing of the release.
• Involved in UAT reviews and Sign-offs, staging data, walk-through processes with business, and explaining the errors.
• Must have a strong, demonstrated commitment to customer service and be committed to a proactive review of processes and procedures to continually enhance service quality, service delivery, and support.
   

Skills 

• Superb technical trouble-shooting skills ability to debug payroll schema and log and the tenacity for complex problem solving.
• Passionate focus on customer support and the ability to build long term, successful working relationships with Clients.
• Strong knowledge of key application functionality, tables, and relationships
• Deep knowledge of SAP customization/extension methodologies.
• Excellent interpersonal, presentation and communication skills – verbal & written.
• Fluency in English is required.
• Attention to detail and the ability to learn quick.
• Extreme focus on Client satisfaction.
• Demonstrated ability to work independently and as part of a team. 

Desired Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology
• Knowledge of SAP Industry Solutions Public Sector would be an advantage
• Knowledge of any Country Specific Solutions would be an advantage
• A consulting background, while not mandatory, would be useful
• Experience with localizations and global implementations would be an advantage

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.