Support Engineer, SAP

About Rimini Street, Inc.

Rimini Street, Inc. (Nasdaq: RMNI), a Russell 2000® company, is a global provider of end-to-end enterprise software support, products and services, the leading third-party support provider for Oracle and SAP software, and a Salesforce® and AWS partner. In 2005, Rimini Street reinvented enterprise software support to deliver a better support experience and drive significant savings on total maintenance costs. Today, the Company delivers superior service experiences, at scale, centered on client success to enable enterprise software licensees to extract more value from their enterprise software investments, invest in innovation, create competitive advantage and enable growth. Over 5,500 global Fortune 500, midmarket, public sector and other organizations from a broad range of industries have leveraged Rimini Street as their trusted provider for support and managed service solutions.

We are actively seeking a Support Engineer, SAP. This role is based in India, Hyderabad

About Rimini Labs India.

Rimini Street Inc, HQ : Las Vegas, NV, USA a disruptor in third party ERP support services, established undisputed leadership and as a natural progression, entered India with Rimini Labs India kick starting operations in Hyderabad, in 2013 with Global Client Onboarding Services, IT shared services and Global Service Development. In no time, Rimini Labs India started Bengaluru operations going up the value chain with more complex product development (Oracle, SAP, Peoplesoft, JDE etc.) & advanced services (Managed services, Professional services, Security Managed Services etc).

Rimini Labs India gained valuable share in bringing the reputation to Rimini Street Inc of being a global provider of unified support and managed service solutions for enterprise software. Today, Rimini Labs India is a family of about 800+ full time talented individuals, thanks to the remarkable talent that has supported the expansion.

Rimini Labs India has nicely emerged as Global Capability Centre (GCC), and proudly says, “if you are best of the best, you belong to Rimini”. We are on a mission to contribute significantly to our “Rimini ONE” program, a turnkey Rimini Street service program that offers a comprehensive set of unified, integrated services that can run, manage, support, customize, configure, connect, protect, monitor, and optimize your Oracle and SAP ERP, database, and technology software.  

Position Summary

The role of the Support Engineer, SAP ABAP is to provide exceptional remote-based support for mission-critical SAP applications as part of our global customer support team. The position has the responsibility for researching, troubleshooting, and supporting of multiple SAP modules for our global clients who use both 4.x and ECC environments.  The role of the Support Engineer, SAP ABAP requires the expertise and skills to diagnose serious issues; then develop, test, package and deliver fixes for such issues in complex, integrated and highly configured environments.

Essential Duties and Responsibilities

• Responsible for supporting SAP ABAP efficient solutions to the business problems.
• Requirements gathering: They work with business analysts and project managers to understand and evaluate business requirements.
• Technical design: They transform business requirements into technical specifications and designs.
• Development and testing: They develop, code, test, and debug programs.
• Documentation: They create technical documentation and training programs for users.
• Troubleshooting: They troubleshoot technical issues for clients.
• Performance tuning: They perform performance tuning to improve performance.

Skills

• 3+ years relevant SAP experience particularly with SAP ABAP.
• Develop and maintain SAP design and technical specification documents, and conduct unit, integration and release testing to validate functionality.
• Implement SAP ABAP software applications and interfaces within SAP NetWeaver instances.
• Support end-users Acceptance Testing activities and participate in Production Operations and Release Management support.
• Assist with upgrades, new releases and monitor performance of the technical objects.
• BAPIs, BADIs, RFCs, IDOCs, LSMW, writing user exits, BDC coding, and interfaces.
• SAP ABAP/4 programming using: SAP Script, Idocs, BAPI, RFC.
• Develop and maintain SAP design and technical specification documents; assist in defining and documenting SAP Best Practices.
• Developing core objects like user exists and customer exists.
• Having OOOPs knowledge.
• Code change and code review.
• Develop enhancements.
• Analyze and Fix IDOC, Web Service, RFC Issues.
• Help client in solution.
• Writing technical specifications.

Preferred Qualifications

• The best candidates will have extensive knowledge of multiple SAP modules across releases (4.x & ECC) including proficiency with SAP product module/suite business processes, navigation mechanics, configuration requirements, integration with other modules and knowledge of underlying technology.
• A consulting background, while not mandatory, would be useful.
• Experience with localizations and global implementations would be an advantage.

MINIMAL QUALIFICATIONS   

Location

• Hyderabad, India

Education

• Bachelor Degree in Computer Science or related field or equivalent experience.

Language

• Fluent English is mandatory, any other international languages is a plus.

Work Experience: 5+ years in ABAP.

Why Rimini Street?

We are looking for talented, passionate people to help us build our future at Rimini Street. We hire only the best, the most extraordinary professionals and provide compensation, bonuses, and benefits to match the skills of our top-performing team members. Do you thrive in a fast-paced environment, enjoy growing together, and get excited about learning new skills? Are you looking for an opportunity to make a true impact as part of a team of extraordinary professionals? This is the place for you.

Our work is challenging and meaningful. We start and end each day with a sense of achievement and purpose guided by our core values, the Four Cs: 

• Company
  • We dream big and innovate boldly.  

• Colleagues
  • We work with extraordinary people who create a culture of mutual respect and collaboration. 

• Clients
  • We relentlessly pursue solutions that help clients achieve their goals. Our unmatched client care is rooted in our passion for exceptional service. 

• Community 
  • We believe in leaving the world a better place than we found it. With the Rimini Street Foundation, we’ve made positive impacts in six continents for over 425 charities.

Accelerating Company Growth

• Nasdaq-listed under ticker symbol RMNI since October 2017 
• Over 5,500 signed clients, including over 180 of the Fortune 500 and Global 100 companies
• Over 2,000 team members in 23 countries
• US and international recognition for industry leadership and philanthropic efforts. See all of our awards and recognitions here: https://www.riministreet.com/company/awards/ 

Rimini Street is committed to creating a diverse and inclusive environment and is proud to be an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to age, race, color, religion, national origin, sexual orientation, gender or gender identity, disability, protected veteran status, or any other characteristic protected by law. 

To learn more about how Rimini Street is redefining the enterprise software support industry, visit http://www.riministreet.com 

Please Note: Rimini Street does not accept resumes submitted by recruiting/staffing firms unless specifically requested by Human Resources.  Unsolicited resumes will be ineligible for referral fees.