Hexagon is a global leader in digital reality solutions, combining sensor, software, and autonomous technologies. We are putting data to work to boost efficiency, productivity, quality, and safety across industrial, manufacturing, infrastructure, public sector, and mobility applications.
Our technologies are shaping the production and people-related ecosystems to become increasingly connected and autonomous — ensuring a scalable, sustainable future.
Hexagon’s Mining division solves surface and underground mine challenges with proven technologies for planning, operations, and safety.
Hexagon (Nasdaq Stockholm: HEXA B) has approximately 24,000 employees in 50 countries and net sales of approximately 5.5bn USD. Learn more at hexagon.com and follow us @HexagonAB.
Purpose of Position:The Support Engineer is responsible for deploying, supporting, and optimising critical technology systems across mining operations. This role ensures high system availability, performance, and reliability, while delivering measurable operational value to customers.
The engineer will provide both onsite and remote technical support, troubleshoot complex multi-system environments, and act as a key interface between customers, engineering, and product teams
Major Areas of Responsibility:System Deployment & Configuration- Design and define technical specifications for on-premise and cloud-based system architectures
- Deploy and commission servers (Linux/Windows) in both site and cloud environments (e.g. AWS, Azure)
- Configure and integrate customer systems, including bespoke customisations aligned to operational requirements
- Support integration with third-party systems (e.g. Fleet management, PowerBI, etc)
- Maintain and monitor system performance, availability, and capacity across distributed environments
- Perform proactive system health checks, patching, and upgrades
- Conduct system audits to ensure compliance with technical and customer specifications
- Implement backup, recovery, and disaster recovery procedures
- Troubleshoot and resolve complex technical issues across hardware, software, networking, and databases
- Manage and resolve customer support tickets within SLA commitments
- Participate in a 24/7 on-call support roster for critical customer operations
- Lead or contribute to root cause analysis (RCA) and implement preventive measures
- Analyse system performance data to identify trends, risks, and optimisation opportunities
- Generate reports on system health, incidents, and KPIs
- Support continuous improvement initiatives to enhance system performance and support efficiency
- Develop and maintain high-quality technical documentation (SOPs, configurations, installation guides, reports)
- Ensure all work aligns with company engineering standards and change management processes
- Comply with all workplace health and safety regulations, especially in mining environments
- Bachelor’s degree in Computer Science, Software Engineering, Electrical/Electronic Engineering, or related field
- Minimum 3+ years experience in Industrial/Mining Technology, IoT platforms
- Experience managing Linux, Windows Server environments
- Strong scripting skills (e.g. Bash, Python, or Perl)
- Experience with relational databases (e.g. PostgreSQL, Microsoft SQL Server)
- Solid understanding of networking fundamentals (TCP/IP, routing, switching, wireless networks)
- Proven experience troubleshooting complex, integrated systems in production environments
- Strong communication skills in English (written and verbal)
- Exposure to cloud platforms (AWS, Microsoft Azure) and hybrid architectures
- Knowledge of containerisation and virtualisation (Docker, VMware, Hyper-V)
- Experience with monitoring and observability tools (e.g. Grafana, Prometheus, Zabbix)
- Understanding of cybersecurity fundamentals (network security, access control, system hardening)
- Experience with data analytics and visualisation tools (e.g. Power BI, Tableau)
- Prior experience in customer-facing or field engineering roles
- Global or multi-site deployment experience
- Willingness to travel regionally and internationally to customer sites
- Expected travel: ~25%
- Ability to work in remote and challenging mining environments
Hexagon is an Equal Opportunity Employer. We prohibit discrimination against any job applicant based on protected characteristics.
Skills Required
- Bachelor's degree in Computer Science, Software Engineering, Electrical/Electronic Engineering, or a related field
- Minimum 3 years of experience in industrial or mining technology and IoT platforms
- Experience managing Linux and Windows Server environments
- Strong scripting skills using Bash, Python, Perl, or similar tools
- Experience with relational databases such as PostgreSQL or Microsoft SQL Server
- Understanding of networking fundamentals, including TCP/IP, routing, switching, and wireless networks
- Experience troubleshooting complex, integrated systems in production environments
- Strong written and verbal English communication skills
- Exposure to AWS, Microsoft Azure, and hybrid architectures
- Knowledge of containerization and virtualization using Docker, VMware, or Hyper-V
- Experience with monitoring and observability tools such as Grafana, Prometheus, or Zabbix
- Understanding of cybersecurity fundamentals, including network security, access control, and system hardening
- Experience with data analytics and visualization tools such as Power BI or Tableau
- Prior customer-facing or field engineering experience
- Global or multi-site deployment experience
- Willingness and ability to travel regionally and internationally to customer sites
- Ability to work in remote and challenging mining environments
What We Do
At Hexagon, we don’t just measure the world – we define its future. As the global leader in measurement technologies, we provide the confidence that vital industries rely on to build, navigate, and innovate. From microns to Mars, our solutions drive productivity, quality, safety, and sustainability across aerospace, agriculture, automotive, construction, manufacturing, and mining. We bridge the physical and digital worlds with cutting-edge metrology, reality capture, and positioning solutions – making industries and cities safer, smarter, and more sustainable. Measurement is the foundation of progress. When it has to be right, it has to be Hexagon.
