Jobs at Hexagon AB

Deploys and supports complex mining systems throughout the project lifecycle. Responsibilities include system configuration and customization, software and database support, troubleshooting integrated systems, onsite installation, risk and issue reporting, escalation management, customer collaboration, technical pre-sales support, and compliance with safety and documentation standards. The role requires coordination with Project Managers and technical teams to deliver solutions on time, within budget, and to customer requirements.

Define and drive the global product strategy and multi‑year roadmap for Machine Guidance. Build value propositions and business cases, prioritize capital investment, engage customers and partners, lead product specialists, collaborate with engineering and commercial teams, and manage lifecycle and performance metrics to deliver operational and financial value for mining precision solutions.

Provide 24/7 operational support for Hexagon MineOperate portfolio, troubleshoot FMS systems using T-SQL, collaborate with clients to optimize production, monitor KPIs, deliver data-driven insights and training, and support continuous improvement and customisation for APAC mining customers.

Plans and delivers complex mining-system deployments, coordinating with project managers, customers, sales, and technical teams. Responsibilities include configuring and customizing systems, supporting software, troubleshooting integrated-system issues, conducting onsite installations, managing risks and escalations, maintaining documentation, and reporting project status. The role requires engineering expertise, database and Linux experience, strong communication, customer relationship skills, and travel to client sites locally, nationally, and internationally.

Plans and deploys complex mining technology projects from configuration through installation, testing, and handover. Troubleshoots integrated systems, supports software, develops customizations using scripting tools, maintains Linux and database environments, and escalates critical technical issues. The role coordinates with project managers, customers, sales, and technical teams; monitors risks, reports project status, supports pre-sales presentations, and ensures compliance with safety, documentation, and quality standards. Local, national, and international travel to client sites is required.

Deploys, configures, maintains, and optimizes on-premise and cloud technology systems supporting mining operations. Troubleshoots integrated hardware, software, networking, and database environments; manages incidents within SLAs and participates in 24/7 on-call support. Performs monitoring, patching, upgrades, backups, recovery, audits, reporting, root cause analysis, documentation, and continuous improvement. Provides onsite and remote customer support while coordinating with engineering and product teams.

Plans and delivers complex mining-system deployments from configuration and customization through installation, testing, troubleshooting, and handover. Supports software and Linux environments, relational databases, and customer-specific solutions. Coordinates with project managers, customers, sales, and technical teams; escalates issues, manages risks, reports project status, and ensures safety, regulatory, documentation, and quality compliance. The role requires onsite client support and local, national, and international travel.

Leads regional service delivery and customer support operations across Southern Africa. Oversees service processes, escalations, SLA compliance, KPIs, resource management, and continuous improvement while collaborating with sales and account teams to improve customer satisfaction and retention. Manages operational staff, resolves complex service issues, supports mining technology customers, and promotes compliance, quality, and effective stakeholder relationships.

Provide technical support and services for Hexagon Mining's MinePlan software worldwide. Troubleshoot issues, manage cases to resolution or escalation, deliver client training and project assistance, create documentation and self-service materials, assist product development with defect reporting and testing, participate in on-call support, and travel to client sites as needed.

Plan, coordinate and execute deployment of complex mining systems. Provide hands-on installation, configuration, customization, troubleshooting, and maintenance of software and databases. Manage project risks, report status, support customers and sales, and ensure compliance with safety and quality standards.

Lead global hardware reliability and support for mining hardware: liaise between product development and regional repair teams, provide Tier 2 technical/deployment support, deliver regional training, validate and document technical procedures, and feed operational learnings into product and process improvements to increase reliability and supportability.

Own and continuously improve the ISO 27001-aligned ISMS, manage control frameworks, audits, remediation, and risk treatment. Coordinate cross-functional stakeholders, maintain certification readiness, produce compliance reporting, and support incident response and supplier assurance.

Manage and grow existing mining clients within a territory, act as primary client contact, drive renewals and upsells, coordinate support and service, prepare reports/forecasts, present solutions, and collaborate with sales, service, and finance teams to meet client satisfaction and business targets.

Provide high-value technical support and troubleshooting for MineSight mine-planning software at client sites, resolve and escalate issues, participate in on-call support, produce documentation and training materials, collaborate with product development and sales, and travel domestically and internationally to deliver services.