About this opportunity
Join Ericsson as a Support Engineer within the Service & Repair (S&R) function, specialising in the Hardware Support (HWS) domain. In this role, you will be at the forefront of resolving complex hardware-related customer issues, driving SLA performance, and ensuring seamless Repair & Return (RnR) operations. You will work closely with customers, internal stakeholders, and cross-functional teams to uphold Ericsson's commitment to quality and reliability across Radio and Core hardware portfolios. This is an opportunity to apply your technical expertise in a globally connected environment where your contributions directly impact network performance for operators around the world.
What you will bring• BE / B.Tech or equivalent degree in a relevant engineering discipline• 6+ years of hands-on experience in hardware support, service & repair, or a related field• Solid overall knowledge of the Ericsson HWS portfolio, including Radio and Core hardware technologies• Proven experience with Ericsson Repair & Return (RnR) processes, including RMA and SFN creation• Working knowledge of L3 Warehouse operational processes• Hands-on experience with faulty hardware analysis - packaging assessment, visual inspection, and fault identification• Familiarity with PQAT and CCI portals• Strong presentation and communication skills, with the ability to engage confidently with customers and diverse stakeholder groups• A collaborative, consultative mindset with effective negotiation skills• Ability to build and maintain productive relationships with customer working groups across functions
You will do
Customer & Stakeholder Management• Handle and resolve customer hardware issues end-to-end, ensuring timely closure and high customer satisfaction• Deliver against SLA targets and consistently meet or exceed customer expectations• Manage relationships with both customer teams and internal stakeholders from an RnR perspective• Participate in operational review meetings and represent Ericsson's interests constructively• Resolve RnR discrepancies with customers in a professional and efficient manner
Operational Excellence
• Track ongoing customer RMA requests and drive timely resolution• Analyse scrap pictures and generate accurate weekly reports• Prepare monthly hardware reconciliation reports for internal and customer review• Monitor and track standard packaging compliance, No Fault Found (NFF) cases, and Field of Action (FOA) items• Stay updated on new hardware deployed in customer networks to ensure relevant, current support
Why join Ericsson?At Ericsson, you'll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what's possible. To build solutions never seen before to some of the world's toughest problems. You'll be challenged, but you won't be alone. You'll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next.
What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like.Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.
Primary country and city: India (IN) || Pune
Req ID: 790900
Skills Required
- BE, B.Tech, or equivalent degree in a relevant engineering discipline
- 6+ years of hands-on experience in hardware support, service and repair, or a related field
- Overall knowledge of the Ericsson Hardware Support portfolio, including Radio and Core hardware technologies
- Experience with Ericsson Repair and Return processes, including RMA and SFN creation
- Working knowledge of L3 Warehouse operational processes
- Hands-on experience with faulty hardware analysis, packaging assessment, visual inspection, and fault identification
- Familiarity with PQAT and CCI portals
- Strong presentation and communication skills
- Ability to engage with customers and diverse stakeholder groups
- Collaborative, consultative mindset with effective negotiation skills
- Ability to build and maintain productive relationships with customer working groups
What the Team is Saying
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What We Do
Ericsson builds the digital connectivity the world relies on. Our technology underpins the mobile networks, platforms, and systems that billions of people, businesses, and societies depend on every day. We are a global leader in communications technology, delivering mobile network infrastructure, cloud software, and wireless connectivity solutions for service providers and enterprises worldwide. Our networks support connectivity across 180+ countries, helping power everyday communication as well as critical digital services at global scale. Connectivity has evolved far beyond consumer mobile use. Today, nearly 80% of the world’s population accesses the internet via mobile networks, and Ericsson is helping shape what comes next. We are advancing 5G and 5G Advanced, developing network APIs that open connectivity to the global developer ecosystem, and applying automation and AI to make networks more intelligent, efficient, and resilient. Ericsson was the first company to launch live 5G networks on five continents, and our 5G platform is now commercially live in 150+ networks across 60+ countries. We also support more than 36,000 enterprise customers, enabling secure, high-performance connectivity for industries such as manufacturing, aviation, logistics, utilities, and public safety, where reliability and performance are mission critical. Innovation is central to how we work. Ericsson has approximately 28,000 employees in research and development, backed by one of the strongest intellectual property portfolios in the industry with 60,000+ granted patents. Our engineers, researchers, and technologists work across 100+ global R&D sites, helping define how networks evolve and how digital infrastructure is built for the long term. As the world moves toward a mobile-first, AI-powered, and cloud-driven future, connectivity becomes the foundation for digital transformation across every industry. Ericsson is building that foundation, shaping the future of digital connectivity through technology that operates at global scale and supports real-world impact, today and for what comes next.
Why Work With Us
Ericsson is a place for people who want to work on technology that powers everyday life. You’ll contribute to large-scale systems used every day, tackle complex challenges in live environments, and keep developing your skills and career in your own vision.
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Ericsson Offices
Hybrid Workspace
Employees engage in a combination of remote and on-site work.
Ericsson adopts a hybrid work model globally because we know balance matters. Sometimes things are better in real life. Other times we can be more productive at home. Our hybrid approach gives you the best of both worlds.
