Support Engineer 1 - Cloud (L1 Infra Ops, Monitoring tools, AppDynamics, Zabbix, Azure Cloud)

Scope: 

We are looking for enthusiastic L1 Infra Engineers (2-4 years) to join our IT/Infrastructure team.

The ideal candidate should have a foundational understanding of IT infrastructure, networking, cloud computing (preferably Azure), databases, and server administration (Windows/Linux).

This role focuses on infrastructure monitoring, incident management, and L1 operational support across cloud, server, network, and database environments. Strong communication skills and a willingness to learn are key to success. 

Our current technical environment: 

• Networking: Good understanding of Networking concepts 

• Operating Systems: Familiarity with Windows/Linux administration (installation, user management, log analysis). 

• Databases: Basic Database knowledge - SQL/Oracle - queries, backups, user access 

• General: Strong troubleshooting, analytical, and communication skills. 

• Exposure to monitoring/ticketing tools like Zabbix/Splunk/AppD 

• Familiarity with ITIL processes (Incident, Problem, Change Management) 

• Certifications like CCNA/MCSA/RHCSA preferred 

• Willingness to learn and work in a 24x7 support environment 

• Hands-on L1 support experience in IT infrastructure 

 What you’ll do:  

• Monitor Azure resources, servers, databases, networks, and applications using dashboards & monitoring tools. 

• Track and resolve service alerts, ensuring timely updates in ticketing systems. 

• Incident Management 

• Perform L1 triage and troubleshooting for incidents across servers, networks, and databases. 

• Escalate issues to L2/L3 teams as required. 

• Document incidents, root causes, and resolution steps for knowledge sharing. 

• Server & Infrastructure Support 

• Assist in administering Windows and Linux servers (user management, basic services, patching support). 

• Support basic tasks in Active Directory, access management, and resource provisioning. 

• Perform basic troubleshooting of network components (connectivity, DNS, firewall basics). 

• Assist in monitoring and basic maintenance of databases (SQL, Oracle, PostgreSQL) including connectivity, space utilization, and backup checks. 

• Collaboration & Governance 

• Collaborate with cross-functional teams (Infra, Cloud, DB, Network, Security). 

• Support compliance, security, and governance requirements as per company policy. 

What we are looking for: 

• Basic understanding of IT infrastructure components (Servers, Storage, Networking, Active Directory). 

• Networking & Database Support

• 2-4 years of experience in L1 Infra, monitoring, windows/linux admin, ITIL, Incident management

• Exposure to database technologies (SQL/Oracle/Postgres) with basic admin/troubleshooting knowledge. 

• Familiarity with Windows & Linux administration (services, users, patching, logs). 

• Knowledge of incident management and ticketing tools (ITIL Process). 

• Troubleshooting and problem-solving skills with a logical approach. 

• Good communication and documentation skills. 

• Azure Fundamentals certification (AZ-900). 

• Basic knowledge of automation (scripts, monitoring alerts handling). 

• Familiarity with cloud security, backup & recovery concepts. 

Our Values

If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success – and the success of our customers. Does your heart beat like ours? Find out here: Core Values

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.