At Wolt, we create technology that brings joy, simplicity and earnings to the neighborhoods of the world. In 2014 we started with delivery of restaurant food. Now we’re building the delivery of (almost) everything and you’ll find us in over 500 cities in 30 countries around the world. In 2022 we joined forces with DoorDash and together we keep on dreaming big and expanding across the globe.
Working at Wolt isn’t always easy, but it’s definitely exciting. Here you’ll learn more, build more, and ship more than in most other companies. You’ll be challenged a lot, but also have a lot of fun on the way. So, if you’re a self-starter with drive and entrepreneurial spirit, this could be the ride of your life.
At Wolt, we're constantly looking for ways to make our Support organization smarter, more efficient, and more scalable. As part of our SSC (Shared Service Center) Support Development team, you'll play a key role in shaping how Support operates across multiple countries by leading strategic initiatives that improve customer experience, operational performance, and the way our teams work.
You'll partner with stakeholders across local and global teams to turn ideas into action — using data, structured project management, and continuous improvement to deliver meaningful impact at scale. Whether you're an experienced specialist or a seasoned lead, you'll have the opportunity to influence how Support evolves across our organization.
What you'll be doingAs a Support Development Manager, you'll own initiatives from concept through implementation, working closely with cross-functional teams to solve operational challenges and improve the way we support our customers.
In this role you will…
- Lead multiple strategic projects and initiatives from planning through execution.
- Define project scope, build work plans, manage timelines, and coordinate delivery across teams.
- Collaborate with local and global stakeholders to align priorities and drive successful outcomes.
- Analyze operational data, identify trends, and translate insights into actionable recommendations.
- Design, test, and validate new processes and ways of working through pilots before wider rollout.
- Drive implementation of new initiatives while ensuring smooth adoption across teams.
- Monitor key performance metrics to evaluate impact and identify further improvement opportunities.
- Help standardize processes, improve operational efficiency, and share best practices across markets.
We're looking for someone who enjoys solving complex problems, thrives in collaborative environments, and gets excited about turning ideas into measurable improvements.
Ideally, you'll bring:
- Experience managing projects or strategic initiatives in a fast-paced environment.
- Strong analytical skills with the ability to interpret data and make evidence-based decisions.
- Excellent stakeholder management and cross-functional collaboration skills.
- A structured approach to planning, prioritization, and project execution.
- Confidence working with KPIs, operational metrics, and continuous improvement initiatives.
- Excellent communication skills and the ability to influence without direct authority.
The following expertise is a big plus:
- Experience leading complex, cross-functional projects.
- Ownership of technology-driven or operational transformation initiatives.
- Experience working with AI-enabled solutions, tooling, automation, or platform implementations.
- Exposure to global or multinational organizations.
- Experience driving organizational or process change.
This is an opportunity to work on initiatives that have a real impact across Wolt's Support organization. You'll collaborate with talented colleagues across multiple functions and countries, help shape how Support operates at scale, and see your ideas translated into meaningful improvements for both our teams and customers.
You'll join a collaborative environment where data, experimentation, and continuous improvement are part of everyday work—and where you'll have plenty of opportunities to grow your skills, expand your scope, and influence the future of Support operations.
Next stepsIf qualified, our recruitment process begins with an initial screening conversation conducted by the Talent Acquisition team, followed by a role-specific interview to assess your experience and problem-solving approach.
If you progress to the next stage, you will receive a take-home assignment. You will then present your assignment in a follow-up meeting with the Hiring Manager and a Subject Matter Expert, where we’ll discuss your approach, reasoning, and recommendations in more detail. We aim to keep the process transparent, structured, and focused on giving you the opportunity to showcase your skills and thinking.
If you are service-minded, enjoy taking ownership, and thrive in an environment where you proactively identify solutions rather than wait for direction — we’d love to hear from you! 💙
We’re committed to growing and empowering a more inclusive community within our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from all backgrounds, experiences, and perspectives. We believe that true innovation happens when everyone has room at the table and the tools, resources, and opportunity to excel.
Skills Required
- Experience managing projects or strategic initiatives in a fast-paced environment
- Strong analytical skills with ability to interpret data and make evidence-based decisions
- Excellent stakeholder management and cross-functional collaboration skills
- Structured approach to planning, prioritization, and project execution
- Confidence working with KPIs, operational metrics, and continuous improvement initiatives
- Excellent communication skills and ability to influence without direct authority
- Experience leading complex, cross-functional projects
- Ownership of technology-driven or operational transformation initiatives
- Experience working with AI-enabled solutions, tooling, automation, or platform implementations
- Exposure to global or multinational organizations
- Experience driving organizational or process change
Wolt Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Wolt and has not been reviewed or approved by Wolt.
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Equity Value & Accessibility — Corporate postings highlight equity as part of the compensation package, offering ownership potential alongside salary and benefits. Mentions of stock in certain locations indicate accessible participation beyond base pay.
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Leave & Time Off Breadth — Job materials describe generous vacation allowances and strong time‑off policies in several markets. A global parental‑leave policy with top‑ups beyond statutory levels is also cited.
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Wellbeing & Lifestyle Benefits — Materials describe wellness support such as an Employee Assistance Program, fitness or sports perks, and product credits or discounts. Country‑specific allowances and perk platforms add practical lifestyle value in some locations.
Wolt Insights
What We Do
Wolt is a Helsinki-based technology company that provides an online platform for consumers, merchants and couriers. It connects people looking to order food and other goods with people interested in selling and delivering them. To enable this, Wolt develops a wide range of technologies from local logistics to retail software and financial solutions – as well as operating its own grocery stores under the Wolt Market brand. Wolt’s products include Wolt+ (subscription service for customers), Wolt for Work (meal benefits and office deliveries for companies), Wolt Drive (fast last-mile deliveries for merchants) and Wolt Self-Delivery (service for merchant partners with their own delivery staff). Wolt’s mission is to make cities better by empowering and growing local communities. Wolt was founded in 2014 and joined forces with DoorDash in 2022. DoorDash operates in 29 countries today, 25 of which are with the Wolt product and brand.
