We create possibilities that move life and commerce forward
Welcome to Manhattan Associates. Our supply chain commerce technology positively affects how people on six continents work, shop and live. If you want to tackle complex problems, push limits and redefine what’s possible, you’ve come to the right place.
The Senior Support Consultant role is critical to Manhattan's ongoing customer success and engagement. This role works with clients subscribed to Manhattan cloud-based solutions, troubleshooting issues, and managing client enhancements including design, testing, issues resolution, post implementation support and budget management. This role will analyze functional issues, working closely with analysts, R&D and Cloud Ops to provide resolution. The Senior Support Consultant role requires regular contact with clients, distributes project status frequently and serves as a project manager, with day-to-day responsibility for ensuring that their clients achieve productivity targets by providing expertise on cloud-based solutions.
What We’re Looking For:
- Four-year bachelor’s or foreign equivalent degree in computer science, engineering, business, or related field
- 2 years of experience developing, supporting, or implementing Cloud-based software
- Must be a people person with prior experience being client-facing and excellent client management skills with good team spirit
- Working knowledge of cloud-based solutions
- Requires up to 20% travel.
- Fluency in Spanish and English. Proficiency in Portuguese is a plus
- No restrictions on travel to the United States
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Committed to diversity and inclusion
At Manhattan, it’s about more than just the work. From cultural celebrations to interest groups to volunteer
opportunities, your true self is always welcome here. Our team members’ backgrounds, experiences and
perspectives add to us as a whole and make us unique.
We are proudly an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for
employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin,
disability, or status as a veteran. In the United States, Manhattan Associates participates in the Employment
Eligibility Verification Program (E-Verify) operated by the Department of Homeland Security in partnership with the
Social Security Administration. Participation in the E-Verify Program allows Manhattan to confirm the employment
eligibility of all newly hired employees after the Employment Eligibility Verification Form (Form I-9) has been
completed.
Top Skills
What We Do
For more than 30 years we have earned a reputation for building technology solutions that solve the most complex business problems in supply chain, inventory and omnichannel.
