- Ensure 100% compliance with PIB Group, FCA and GDPR regulations.
- Take ownership of your workload, ensuring all allocated tasks are completed by the end of each day.
- Achieve a minimum Quality Assurance standard, mitigating and resolving errors to prevent customer impact.
- Manage and process tenant referencing activities on behalf of the business, as applicable to PIBBO’s scope.
- Coordinate with the Senior team members and UK based teams for query resolution, approvals, and escalations.
- Maintain accurate and up-to-date claim records in internal systems.
- Meet all agreed KPIs for the role.
- Report problems promptly to avoid customer impact, escalating issues to senior team members as necessary.
- Contribute positively to departmental KPIs by working collaboratively within the team.
- Identify and report potentially fraudulent applications through appropriate channels to mitigate risks to customers.
- Use systems and applications accurately to manage workloads and report issues effectively.
- Maintain open communication and liaise with other departments within PIB Back Office.
- Provide regular updates to relevant Executives.
- Pursue continued professional development and expand product knowledge and technical expertise.
- Identify, report, and resolve potential breaches, complaints, errors, or omissions through appropriate channels.
- Respond constructively to Quality Assurance feedback and reviews.
- Perform other duties as required.
Top Skills
What We Do
Since our formation in 2015, PIB Group has been on a mission to create a leading position in the provision of specialist insurance solutions across the UK market and beyond.
It’s been an exciting journey as we’ve remained focused and committed to delivering everything that we set out to achieve. We’ve been growing rapidly through acquisition, and by employing outstanding individuals with a wealth of knowledge and experience across the insurance market.
By bringing together companies and individuals recognised as leaders across a range of specialist markets, PIB can draw on their vast expertise and insights which in turn enables customers to enjoy the highest levels of service.
That journey has led to PIB Group today being a highly diversified insurance distribution consolidator focusing on specialist commercial lines and non-standard personal lines products with deep expertise across both direct and B2B distribution through its broking, underwriting and network divisions.
In 2021, PIB Group secured further investment from Apax partners (the ‘Apax Funds’) and re-investment from PIB’s existing investor since 2015 The Carlyle Group. The investments enable PIB to continue our ambitious growth plans.
