At Mortgage Cadence, we focus on creating the best loan origination system (LOS) available. The Mortgage Cadence Platform (MCP) is your all-in-one solution, whether you need a pre-configured or highly-customizable platform.
MCP’s end-to-end LOS includes our top-rated point-of-sale, with an open architecture and robust APIs for seamless integration of niche technologies. Automated workflows and intuitive design tools deliver a customizable, outstanding experience for both borrowers and users.
Job Responsibilities
- Act as the first point of contact for customer support inquiries
- Communicate clearly and professionally with customers in a customer-facing role
- Troubleshoot, diagnose, and resolve issues within agreed service levels
- Log, track, and manage tickets using the ticketing system
- Escalate issues to relevant teams when required and follow up to closure
- Maintain accurate documentation of issues and resolutions
- Adhere strictly to company policies, procedures, and compliance standards
- Handle multiple tasks simultaneously while prioritizing critical issues
Requirements
- Impeccable communication skills, customer-facing role
- Passionate about customer experience
- Strong attention to detail and troubleshooting ability
- Able to multi-task and prioritize
- Strict adherence to company policies and procedures
- Mortgage knowledge, ticketing system & prior support experience preferred
Skills Required
- Act as the first point of contact for customer support inquiries
- Impeccable communication skills, customer-facing role
- Communicate clearly and professionally with customers
- Troubleshoot, diagnose, and resolve issues within agreed service levels
- Log, track, and manage tickets using the ticketing system
- Escalate issues to relevant teams when required and follow up to closure
- Maintain accurate documentation of issues and resolutions
- Strong attention to detail and troubleshooting ability
- Able to multi-task and prioritize critical issues
- Strict adherence to company policies, procedures, and compliance standards
- Mortgage knowledge, ticketing system & prior support experience
What We Do
PartnerOne is an enterprise software company that manages the world’s largest data environments through virtualized cloud storage, hyper-automation, artificial intelligence, and metadata analytics. Contrary to other software companies, we play a mission-critical role in not just one, but many aspects of the enterprise Big Data cycle. Over 1250 of the world’s largest data environments rely on our software for their most critical needs and to safeguard their most valuable data.
