Customer Support, automation specialist & Operations Analyst I

Reposted 7 Days Ago
Be an Early Applicant
Hiring Remotely in Cairo, EGY
Remote
Junior
Industrial • Manufacturing
The Role
The Customer Service Analyst will manage data processing, reporting, and automation workflows to support customer service operations and improve efficiency.
Summary Generated by Built In
Customer Service Analys
Are you a detail-oriented data professional who thrives on bringing clarity to business operations? Solenis - Diversey is seeking a highly dependable Customer Service Analyst to drive our reporting and data initiatives. In this hands-on, high-visibility role, you will turn raw data into actionable insights and automated workflows that directly support our Customer Service and Commercial teams.
What You’ll Be Doing:
  • Driving Core Reporting: Execute and deliver daily, weekly, and monthly reports covering key customer service metrics, order fulfillment statuses, and evolving KPIs to support shifting business needs.
  • Data Processing & Automation: Extract, analyze, and process complex datasets from SAP and Salesforce. You will leverage advanced Excel capabilities (Power Query/Power Pivot) alongside light VBA or Office Scripts to automate tasks and extractions (like SAPGUI).
  • Workflow & Ticket Management: Oversee and optimize mini ticketing systems to handle internal operational requests. You will build and manage these workflows utilizing Smartsheet, SharePoint lists, or Microsoft Power Apps.
  • Cross-Functional Support: Act as a trusted data partner to CS, Back-Office, and Commercial stakeholders, ensuring they have accurate and timely information.
  • Agile Problem Solving: Field and fulfill ad-hoc data requests and occasional dashboard development with precision as they arise.
What We’re Looking For:
  • Advanced Excel, VBA & Office Scripts: Strong command of structured data handling, formulas, and pivot tables. Must have solid experience with Power Query (intermediate level), basic familiarity with Power Pivot and DAX, and light Excel VBA or Office Scripts skills for task automation.
  • Process Automation: Hands-on experience creating and managing workflows using SharePoint lists and Power Automate Cloud. Experience with Microsoft Power Apps is a strong plus.
  • Business Intelligence Tools: Comfortable navigating Tableau and/or Power BI as an end-user, with the ability to handle occasional Power BI development tasks.
  • System Skills: Solid navigation skills in SAP for data extraction, paired with basic familiarity with Salesforce.
  • Exceptional Organization: You are dependable and highly organized, capable of managing multiple recurring deadlines without dropping the ball.
  • Clear Communication: Concise communication skills with the confidence to collaborate effectively across diverse teams and departments.
Bonus Points (Nice to Have):
  • Basic Python awareness for those extremely rare, one-off scripting needs.
  • Experience with Smartsheet or similar workflow management tools.
  • A foundational understanding of Order-to-Cash (O2C) or supply chain processes.

v

Skills Required

  • Strong command of structured data handling, formulas, and pivot tables in Excel
  • Experience with SAP and Salesforce for data extraction
  • Intermediate level of Power Query, basic familiarity with Power Pivot and DAX
  • Experience creating and managing workflows using SharePoint and Power Automate
  • Communication skills for collaborating across teams

Solenis Compensation & Benefits Highlights

The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Solenis and has not been reviewed or approved by Solenis.

  • Healthcare Strength Healthcare coverage includes medical, dental and vision options, and a 90/10 plan is available in at least one location. Wellness tools and plan variety indicate competitive medical support.
  • Retirement Support Retirement programs include a 401(k) with employer match and tenure-linked contributions, alongside company-funded pension elements in some regions. These components suggest meaningful long-term savings support.
  • Wellbeing & Lifestyle Benefits Wellbeing initiatives span physical, emotional, social and financial health via a global EAP and a wellness platform with activity-based rewards. Site-specific amenities such as gyms, recreation and creche services further reinforce lifestyle support.

Solenis Insights

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The Company
Wilmington, DE
5,522 Employees
Year Founded: 1907

What We Do

Solenis is a leading global producer of specialty chemicals focused on delivering sustainable solutions for water-intensive industries, including consumer, industrial, institutional, food and beverage, and pool and spa water markets. Owned by Platinum Equity, the company’s product portfolio includes a broad array of water treatment chemistries, process aids, functional additives, and cleaners and disinfectants, as well as state-of-the-art monitoring and control systems. These technologies are used by customers to improve operational efficiencies, enhance product quality, protect plant assets, minimize environmental impact, and create cleaner and safer environments. Headquartered in Wilmington, Delaware, the company has 69 manufacturing facilities strategically located around the globe and employs a team of over 16,100 professionals in 130 countries across six continents. Solenis is a 2024 Best Managed Company Gold Standard honoree, recognized four years in a row. For additional information about Solenis, please visit www.solenis.com or follow us on social media

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