The Support Analyst serves as a point of contact for employees requiring IT assistance. This office-based position provides support through telephone, email, instant messaging, and remote-access tools. The analyst will diagnose and resolve technical issues, maintain accurate ticket documentation, and coordinate with internal IT teams when additional functional or application support is required.
The position operates in a 24x7 rotational-shift environment and is responsible for managing incidents and service requests from initial logging through resolution and closure, in accordance with established service-level agreements and support procedures.
ResponsibilitiesDuties and Responsibilities
Troubleshoot IT systems and business applications, provide user guidance or training, generate reports, and accurately log faults.
Work effectively within a 24x7 rotational-shift schedule.
Respond to support requests received through telephone, email, live chat and other approved communication channels.
Manage service requests and incidents from opening through closure while meeting defined service-level agreements.
Follow established procedures for customer communication, call handling, email responses, and ticket documentation.
Provide remote IT technical support to Oceaneering employees using approved remote-access tools.
Identify, research, troubleshoot, and communicate technical issues, driving them toward timely resolution.
Supervisory Responsibilities
This position has/does not have direct supervisory responsibilities.
QualificationsRequired
- Bachelor’s degree, preferably in Computer Science, or an equivalent combination of education and relevant experience.
- One to three years of IT support, including support for Windows 11.
- Working knowledge of Windows 11, Active Directory, Microsoft Office applications, and Microsoft 365.
- Strong analytical, troubleshooting, problem-solving, and decision-making skills.
- Excellent written and verbal communication skills in English.
- Strong teamwork and interpersonal skills.
Preferred
- Microsoft, Cisco, and/or ITIL certification.
Overview
Since year 2003, Oceaneering’s India Center has been an integral part of operations for Oceaneering’s robust product and service offerings across the globe. This center caters to diverse business needs, from oil and gas field infrastructure, subsea robotics to automated material handling & logistics.
Our multidisciplinary team offers a wide spectrum of solutions, encompassing Subsea Engineering, Robotics, Automation, Control Systems, Software Development, Asset Integrity Management, Inspection, ROV operations, Field Network Management, Graphics Design & Animation, and more.
In addition to these technical functions, Oceaneering India Center plays host to several crucial business functions, including Finance, Supply Chain Management (SCM), Information Technology (IT), Human Resources (HR), and Health, Safety & Environment (HSE).
Our world class infrastructure in India includes modern offices, industry-leading tools and software, equipped labs, and beautiful campuses aligned with the future way of work. Oceaneering in India as well as globally has a great work culture that is flexible, transparent, and collaborative with great team synergy.
At Oceaneering India Center, we take pride in “Solving the Unsolvable” by leveraging the diverse expertise within our team. Join us in shaping the future of technology and engineering solutions on a global scale.
Skills Required
- Bachelor's degree in Computer Science or equivalent combination of education and experience
- One to three years of IT support experience, including support for Windows 11
- Working knowledge of Windows 11
- Experience with Active Directory
- Proficiency with Microsoft Office applications and Microsoft 365
- Strong analytical, troubleshooting, problem-solving, and decision-making skills
- Excellent written and verbal communication skills in English
- Strong teamwork and interpersonal skills
- Ability to work effectively within a 24x7 rotational-shift schedule
- Microsoft, Cisco, and/or ITIL certification
Oceaneering Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Oceaneering and has not been reviewed or approved by Oceaneering.
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Healthcare Strength — Healthcare offerings are portrayed as comprehensive, including private medical insurance and broad medical, dental, and vision coverage tailored to local markets. In several contexts, coverage is characterized as good to outstanding.
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Retirement Support — Retirement programs include pension/retirement plans and a U.S. 401(k), which are consistently highlighted as part of a competitive package. These elements are described as contributing meaningful value to overall compensation.
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Leave & Time Off Breadth — Leave programs include PTO/vacation, paid holidays, and paid sick leave, with annual leave emphasized globally. Time-off provisions are noted as a steady component of total rewards even when salary opinions differ.
Oceaneering Insights
What We Do
Oceaneering pushes the frontiers of deep water, space and motion entertainment environments to execute with new, leading-edge connections to solve tomorrow’s challenges, today. As the trusted subsea connection specialist, our experience combined with the depth and breadth of our portfolio of technologies allows us to engineer solutions for the most complex subsea challenges. From routine to extreme, our integrated products, services, and innovative solutions safely de-risk operational systems, increase reliability, and enable a lower total cost of ownership. We are connecting what’s needed with what’s next as the world’s largest ROV operator and the leading ROV provider to the oil and gas industry with over 300 systems operating worldwide. With our safety-focused and innovative approach, we responsively and decisively react to subsea challenges while providing solutions swiftly and efficiently.
