Support Analyst
Harris Govern - Allen, Texas
Harris Govern is a software provider for the property tax and appraisal industry. We place a high value on customer relationships to promote ‘customers for life’ and focus on developing collaborative, mutually beneficial partnerships with our customers and colleagues.
We are currently seeking a Support Analyst to join our team!
Details
At Harris Govern, Support Analysts are responsible for providing support services to our clients utilizing in-house support tools (phone, live chat, help ticket system), as well as customer training, trade shows, and onsite client visits. Support Analysts in this role will assist clients in the usage and understanding of our Appraisal & Tax Collection software packages used by local governmental agencies throughout the state of Texas.
We are seeking a highly capable Support Analyst who combines strong interpersonal skills with deep technical knowledge and modern AI proficiency.
Key Responsibilities & Requirements
- Deliver exceptional written and verbal communication while establishing, building, and maintaining effective relationships with customers, prospects, and third-party partners.
- Demonstrate approachability, patience, strong listening skills, and the ability to thrive in a collaborative, team-oriented environment.
- Self-manage effectively, prioritize work, and consistently meet goals and deadlines with excellent organizational skills.
Technical Expertise
- Possess in-depth knowledge of the company’s expanding library of software applications, extending well beyond basic functionality into advanced features and configurations.
- Demonstrate solid proficiency with SQL Server databases and the Microsoft 365 suite (Teams, Word, Excel, Outlook).
- Analyze complex issues, establish clear priorities, anticipate potential consequences, make sound decisions, and execute with meticulous attention to detail.
- Proactively learn existing applications, new technologies, and evolving methodologies; adapt quickly to change and achieve proficiency rapidly.
- Experience providing technical support for software applications is strongly preferred.
- Proficient in using modern AI platforms and tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot, or similar enterprise AI solutions).
- Skilled in effective AI prompting techniques, including prompt engineering, iterative refinement, and leveraging AI to accelerate research, troubleshooting, documentation, customer communication, and knowledge-base development.
- Ability to integrate AI tools responsibly into daily workflows to improve efficiency, accuracy, and the overall quality of customer support.
This role requires a candidate who pairs traditional technical support excellence with the ability to harness AI as a force multiplier in solving problems and delivering outstanding service.
What we offer?
- Compensation will be commensurate with experience, technical abilities, industry knowledge, and job responsibilities.
- Harris offers excellent fringe benefits including a generous vacation policy and health, dental, life and disability insurance.
#WeAreHarris
Salary range: $60,000 - $70,000 USD per year.
Skills Required
- Exceptional written and verbal communication skills
- Strong interpersonal skills (approachability, patience, active listening)
- Ability to self-manage, prioritize work, and meet deadlines with strong organization
- In-depth knowledge of company software applications including advanced features and configurations
- Proficiency with SQL Server databases
- Proficiency with Microsoft 365 suite (Teams, Word, Excel, Outlook)
- Ability to analyze complex issues, set priorities, make sound decisions, and execute with attention to detail
- Ability to rapidly learn new applications, technologies, and methodologies
- Experience providing technical support for software applications
- Proficiency with modern AI platforms and tools (e.g., ChatGPT, Claude, Gemini, Microsoft Copilot)
- Skill in AI prompting techniques, prompt engineering, and iterative refinement
- Ability to responsibly integrate AI tools into workflows to improve efficiency and support quality
Harris healthcare Compensation & Benefits Highlights
The following summarizes recurring compensation and benefits themes identified from responses generated by popular LLMs to common candidate questions about Harris healthcare and has not been reviewed or approved by Harris healthcare.
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Leave & Time Off Breadth — PTO and paid holidays are characterized as generous, with ample time off emphasized. This breadth of time-off options is highlighted alongside favorable impressions of vacation and sick leave.
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Flexible Benefits — Remote-work flexibility and trust to work from home are emphasized, indicating adaptable arrangements for many roles. Flexibility is positioned as a tangible part of the overall package.
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Healthcare Strength — Core coverage includes medical, dental, and vision, along with life and disability insurance and HSA/FSA options. Health plans are often characterized as good, contributing to a solid foundational offering.
Harris healthcare Insights
What We Do
For over 25 years, Harris Healthcare has been rising to the challenge of bringing together the most innovative and sustainable solutions for today’s ever-changing healthcare environment, in order to improve patient care and safety. Each one of our solutions brings organizational efficiencies on its own. Powerful synergies are achieved when multiple solutions are implemented together. The Harris Healthcare portfolio includes the following solutions: ♦ HARRIS Flex - an enterprise-level EHR solution that improves patient safety and clinical workflows. It includes a full complement of applications integrated in one single database, provides solid clinical decision support to your clinicians and helps standardize care while enforcing protocols and best practices at any Healthcare Organization. HARRIS Flex conveys the digital solution’s flexibility and strength. Healthcare organizations are continuously faced with new challenges and situations and require flexible EHR’s that can be rapidly adapted to their evolving clinical practice. Contrary to other EHR solutions which are inflexible and where customizations require costly support from the vendor, HARRIS Flex gives you the freedom to "flex" your EHR as you need it entirely on your own. The enhanced HARRIS Flex solution comes with new functionality including: ♦Flex Telehealth which enables virtual visits directly from within the EHR/EPR, and ♦Flex Clinical Insight which facilitates extraction and analysis of your EHR/EPR data to improve your processes and outcomes. ♦ SynergyCheck – a proactive interface monitoring solution watching over Clinical, Financial and other interfaces 24/7 to ensure data is flowing between systems
