Foreign Exchange (FX) Applications Support Sr Analyst - AVP

What We do / The Team

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The FX application support group provides technical and business support for Citi’s Forex trading business.  Products supported include G10 FX and FX Derivative products.

The FX application is a business critical application, providing pricing and trade executions, Middle Office and Operations, encompassing eTrading, Sales & eCommerce , Trade Processing,  Risk & Derivatives .

In this role, you will liaise closely with your colleagues in the New York, Irving, Mississauga, Belfast, London, Sydney, Singapore, Chennai ,  Pune , Bahrain to ensure 24 x 6.5 coverage of the application.

As a member of the Support team – you will be required to provide on-site cover during EMEA hrs to cover business start-up and close, and any additional demands of the business. You will be expected to provide weekend coverage on a rotational basis to support releases cycles, and participate in disaster recovery testing.

Role Overview/What will you do:

• Provide user support for mission critical trading system used by trading desks and operations.
• Support all aspects of FX trade life cycle flows including position matching, pricing, client connectivity, trade executions, settlements, back office and regulatory reporting flows.
• Start of day checks, continuous monitoring of application and underlying infrastructure and regional handover at end of day.
• Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements.
• Build and maintain technical support documentation.
• Act as a liaison between users/traders, interfacing internal technology groups and vendors.
• Participate in application releases, from development, testing and deployment into production.
• Perform post release checkouts after application releases and infrastructure updates.
• Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives.
• Cooperation with Development colleagues to prioritize bug fixes and support tooling requirements.
• Ensure all productions issues are logged and updated as per the Support team policies and procedures.
• Effectively share information with other support team members and with other technology teams.

Key Skills and Experience required – 

• Working knowledge of Oracle SQL/Sybase. (Able to build ad hoc SQL queries)
• Working knowledge of UNIX (Solaris/Linux). (Able to navigate the system and write shell scripting)
• Working knowledge of Python Scripting
• Demonstrable track record of hands-on application support experience in a global markets related business.
• Exposure to Cloud technologies and DevOps (CI/CD) tools and techniques and adopting AI. 
• Strong analytical skills & attention to detail
• Positive attitude and keen to learn.
• Good communication and interpersonal skills.
• Ability to work under stress and time constraints.

Any Beneficial / Nice to have skills and experience:

• Monitoring and Observability tools like ITRS, Grafana, Splunk
• Job scheduling tool such as, Autosys.
• Issue tracking and reporting using tools such as Service Now
• Knowledge/ experience of problem Management Tools.
• Good all-round PC skills. (I.e. Windows OS / Networks / General Hardware)

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In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards. Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs. Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays. For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

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We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi.

Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details.

Illinois residents – AI Notice and Right

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