ABOUT TEMENOS
Temenos is a global leader in banking technology. Through our market-leading core banking suite and best-in-class composable solutions, we are modernizing the banking industry. Banks of all sizes utilize our adaptable technology – on-premises, in the cloud, or as SaaS – to deliver next-generation services and AI-enhanced experiences that elevate banking for their customers. Our mission is to create a world where people can live their best financial lives.
VALUES
Care about transforming the Banking landscape.
Commit to being part of an exciting culture and product evolving within the financial industry.
Collaborate effectively and proactively with teams within or outside Temenos.
Challenge yourself to be ambitious and achieve your individual as well as the company targets.
ABOUT THE TEAM
Product Analysis and Customer Support (PACS) Team provides end-to-end L2/L3 support for Temenos products across implementation and live production environments, ensuring high availability, SLA compliance, and customer satisfaction
We are hiring a Software Engineer / Senior Software Engineer with strong expertise in Java, Spring, and enterprise application support to join the PACS FCM (Financial Crime Mitigation) team.
This role focuses on production support, incident management, root cause analysis (RCA), and debugging for enterprise banking applications. The ideal candidate will have experience in client-facing roles, troubleshooting complex issues, and delivering high-quality solutions within SLA-driven environments.
Seeking candidates (excluding candidates from Temenos partner company with Transact experience) with Temenos Transact expertise available to join within 30 to 45 days
RESPONSIBILITIES
- Perform incident management, ticket analysis, and issue resolution within defined SLAs
- Conduct root cause analysis (RCA) and provide detailed defect documentation with code analysis and debug results.
- Conduct functional verification before the solution is delivered to clients, which involves proper end-to-end analysis, debugging, and testing solutions in a local/demo installation before communicating updates to customer.
- Troubleshoot production issues in enterprise banking applications
- Distinguish between defects vs configuration issues and provide appropriate solutions
- Act as a technical point of contact (SPOC) for client escalations and stakeholder communication
- Collaborate with development, project, and DevOps teams when necessary for faster resolution
- Contribute to knowledge management (FAQs, troubleshooting guides, HOW-TOs)
- Support production deployments, upgrades, go-live activities, and major project milestone support.
- Ability to handle multiple tasks, prioritize, and meet deadlines.
- Able to work independently and collaboratively with teams and clients.
- Work in 24/7 support environments including handling critical incidents (P1/P2)
- Build tools/automation scripts to improve support efficiency and reduce MTTR
REQUIRED SKILLS
- BE/BTech candidates with 2–7 years of experience in application support / production support / L2-L3 support roles with proven experience handling client escalations and SLA-driven environments
- Programming exposure: Java (Java 8+)/ Spring, Spring Boot/Hibernate/Apache Wicket/ C, C++, Python
- Experience working in Banking / Financial Services domain, Financial Crime Mitigation (FCM), AML, Sanctions Screening, Temenos Transact / Core Banking Systems with understanding of compliance domains such as AML, sanctions screening, alerts processing
- Strong expertise in debugging, troubleshooting, and RCA with familiarity in large-scale enterprise applications
- RDBMS: Oracle / MS SQL / DB2 / SQL Queries
- Good understanding and knowledge of JSON, XML, XPath
- Exposure to cloud/SaaS environments and monitoring tools
- Knowledge of production monitoring tools (Splunk, Dynatrace)
SOME OF OUR BENEFITS include:
Maternity leave: Transition back with 3 days per week in the first month and 4 days per week in the second month
Civil Partnership: 1 week of paid leave if you're getting married. This covers marriages and civil partnerships, including same sex/civil partnership
Family care: 4 weeks of paid family care leave
Recharge days: 4 days per year to use when you need to physically or mentally needed to recharge
Study leaves: 2 weeks of paid leave each year for study or personal development
Please make sure to read our Recruitment Privacy Policy
Skills Required
- BE/BTech with 2-7 years in application/production support L2-L3 handling client escalations and SLA-driven environments
- Programming experience: Java (Java 8+), Spring, Spring Boot, Hibernate, Apache Wicket, C, C++, Python
- Experience in Banking/Financial Services domain, Financial Crime Mitigation (FCM), AML, sanctions screening, alerts processing
- Experience with Temenos Transact / Core Banking Systems
- Strong debugging, troubleshooting, and root cause analysis (RCA) skills for large-scale enterprise applications
- RDBMS experience: Oracle, MS SQL, DB2 and writing SQL queries
- Good understanding of JSON, XML, and XPath
- Exposure to cloud/SaaS environments and monitoring tools
- Knowledge of production monitoring tools such as Splunk and Dynatrace
- Ability to work in 24/7 support environments and handle critical incidents (P1/P2)
- Ability to perform functional verification, testing in local/demo installations before client delivery
- Client-facing communication skills and ability to act as technical SPOC for escalations
- Ability to build tools/automation scripts to improve support efficiency and reduce MTTR
What We Do
Our mission at Temenos is to power a world of banking that creates opportunities for everyone. Our passion for making banking better drives us to be the banking platform for all kinds of players in the industry – for large and small banks, for non-banks and fintechs, for partners and developers, for everyone. Our ambition is to be Everyone’s Banking Platform.
.png)
