The Role
Provides L1/L2 onsite enterprise IT support for workplace incidents, including LAN/Wi-Fi, printing, hardware, endpoint, and asset-management issues. Uses ServiceNow to manage incidents, requests, and assets; follows security and operational compliance protocols; participates in governance and continuous improvement; and identifies automation opportunities. The role requires strong customer communication and troubleshooting skills in high-pressure environments.
Summary Generated by Built In
As a Support Account Manager, you will:
- Provide L1/L2 onsite IT support for workplace incidents in enterprise environments.
- Manage printing services and provide LAN/Wi-Fi support.
- Support hardware deployments and asset management through ServiceNow.
- Manage incidents and service requests using ServiceNow.
- Ensure compliance with security and operational protocols.
- Participate in governance reviews and support continuous service improvement.
- Identify opportunities to automate and improve support processes.
What You Bring to the Table:
- 4+ years of experience in onsite IT support within enterprise environments.
- Strong experience with ServiceNow for incident management.
- Hands-on experience with LAN/Wi-Fi support.
- Strong knowledge of printing support and workplace IT services.
- Strong customer service skills, especially in high-pressure situations.
- Understanding of security and operational compliance requirements.
- Familiarity with MDM, Intune, or SCCM.
- Knowledge of structured cabling is an advantage.
- ITIL Foundation and Microsoft endpoint fundamentals are desirable.
You should possess the ability to:
- Troubleshoot and resolve L1/L2 workplace IT incidents efficiently.
- Support LAN, Wi-Fi, printing, hardware, and endpoint-related issues.
- Manage incidents, requests, and assets through ServiceNow.
- Communicate effectively with customers and stakeholders.
- Follow security, compliance, and operational protocols.
- Identify process gaps and apply an automation mindset.
- Adapt to changing workplace technology and support requirements.
What we bring to the table:
- Opportunity to work in an enterprise IT support environment.
- Exposure to workplace technology, networking, endpoint management, and IT service management.
- Opportunities to develop expertise in ServiceNow, LAN/Wi-Fi support, hardware deployment, and asset management.
- A professional environment focused on customer experience, security, and continuous improvement.
Let’s Connect
Want to discuss this opportunity in more detail? Feel free to reach out.
Want to discuss this opportunity in more detail? Feel free to reach out.
Recruiter: Giftson Paul Davidson
Phone: +31 20 369 0609 ; Extn : 151
LinkedIn: https://www.linkedin.com/in/giftsonpauldavidson/
Skills Required
- 4+ years of onsite IT support experience in enterprise environments
- Strong experience with ServiceNow for incident management
- Hands-on LAN and Wi-Fi support experience
- Strong knowledge of printing support and workplace IT services
- Strong customer service skills, especially in high-pressure situations
- Understanding of security and operational compliance requirements
- Familiarity with MDM, Intune, or SCCM
- Knowledge of structured cabling
- ITIL Foundation certification
- Microsoft endpoint fundamentals knowledge
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The Company
What We Do
STAFIDE is a Netherlands-based niche technology talent consulting company operating across Europe. It helps organizations identify, recruit, and deploy technology professionals in areas including cybersecurity, cloud engineering, software development, data analytics, ERP, infrastructure, and digital transformation. Its services include recruitment, workforce engagement, secondment, onboarding support, workforce deployment, and workforce analytics that support technology hiring and expansion.
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